Senior Associate Engineer

3 weeks ago

Cyberjaya, Selangor, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Engineer (L2) is able to restore service to clients.
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.

What you'll be doing

Job Responsibilities

  • Maintenance & Support
  • To maintain & support service infrastructure based on issues brought by external and internal clients
  • Routine Checks
  • Issue Analysis
  • Root cause analysis
  • Provide solution
  • Liaising with platform or vendor/service provider for resolution
  • Developing preventive measure & improvement plan

Change

  • To perform change based on scheduled internal maintenance or based on incidents
  • Planning & coordinating of the change
  • Communication plan (internal/external client notification arrangements)
  • Perform change, observe and troubleshoot for any issue arise

Reporting

  • Analysis report of overall infrastructure health (Event Management)
  • Detailed Incident Reporting

The candidate must have experience in below categories (at least 1 with high proficiency):

Networking

  • Understanding the networking concept, especially the Layer 1 - 3 of the OSI layer. Understanding of Layer 4 is added advantage
  • Have experience working (configuration, changes, troubleshooting) with the equipment related to above:
  • Network Routers
  • Network Switches
  • Firewall (Security Firewall, WAF)
  • WDM Equipment
  • Network Load Balancers
  • Ability to understand the overall network design of an infrastructure
  • Ability to perform fault isolations

Systems

  • Understanding the concept of basic Windows & *nix operating systems (e.g. Linux/Unix)
  • Have experience using and supporting related operating systems
  • Understand the relation of the operating systems and core enterprise server applications (e.g. *nix: LDAP, BIND, Linux-HA | Windows: Active Directory, DHCP, DNS, IIS, WSUS, HA Cluster, Exchange)
  • Cloud
  • Basic understanding of the concept of virtualization
  • Basic understanding of basic cloud infrastructure (hypervisor, cluster management, storage & networking). Example:
  • VMware (Vcenter , VIDM , NSXT , VRealize Operation, VSAN)
  • HyperV Cluster
  • Nutanix Acropolis
  • Azure Stack
  • VEAM Back Up & Restoration

Have experience working with common hypervisor (e.g. VMWare ESXi, Microsoft Hyper-V, KVM) in deploying & troubleshooting (i. e, experience in deploying new infrastructure or having administrative access and perform configuration changes on the infra).

Note:
1. The grade level will differentiate on how deep they know or experience doing the above. Lower grade may have minor experience working on the above while higher grade should be very proficient with the above tasks and responsibilities

2. One person does not need to be very proficient in ALL areas. A person may have high proficiency in networking but basic skillset for systems. This is also acceptable. We will balance the team with different skillset candidates


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Relevant certifications include:
    • CCNP or equivalent certification
    • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
    • Microsoft Certified: Azure Administrator Associate
    • AWS Certified: Solutions Architect Associate
    • Veeam Certified Engineer (VCF , NSX , VIDM )
    • VMware certified Professional:
    • Windows Certified Engineer


Required Experience:

  • Moderate level years of relevant managed services experience handling cross technology infrastructure
  • Moderate level knowledge in ticketing tools preferably Service Now
  • Moderate level working knowledge of ITIL processes
  • Moderate level experience working with vendors and/or 3rd parties

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Senior Associate Network Engineer

    3 weeks ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Associate Engineer

    2 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Senior Consultant, Software Engineering

    1 week ago

    Cyberjaya, Selangor, Malaysia Dell Full time

    Senior Consultant, Software EngineerThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications, and diagnostics — all with the most advanced technologies, tools, software engineering...

  • Senior Network and Security Engineer

    1 week ago

    Cyberjaya, Selangor, Malaysia Logicalis Full time

    Logicalis Logicalis is your trusted Australian IT solutions provider, helping customers succeed in a digital world. Explore managed IT services and cloud solutions now View company page We are seeking for a Senior Network & Security Engineer (Level 3/ SME) to join our dynamic team in Cyberjaya Malaysia.You will be part of our Managed Network & Security...

  • Senior Associate Integrated Services Quality and Compliance Engineer

    1 month ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Associate Integrated Services Quality and Compliance Engineer

    4 weeks ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • senior storage engineer

    1 week ago

    Cyberjaya, Selangor, Malaysia Atos SE Full time

    Press Tab to Move to Skip to Content Link Search by "Job Title" or "Keyword" or "Job ID" Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create...

  • Senior associate

    1 month ago

    Cyberjaya, Selangor, Malaysia Nityo Infotech Full time

    EducationCandidates must possess at least a Professional Certificate / Diploma / Professional Degree or equivalent. ExperienceMinimum 3-4 years working experience in related field is required Practical Skills/Abilities:Proficiency in English and CantoneseAble to write clearly and conciselyPossess personal attributes such as maturity, interpersonal skills,...

  • Senior associate

    1 week ago

    Cyberjaya, Selangor, Malaysia Nityo Infotech Full time

    EducationCandidates must possess at least a Professional Certificate / Diploma / Professional Degree or equivalent. ExperienceMinimum 3-4 years working experience in related field is required Practical Skills/Abilities:Proficiency in English and CantoneseAble to write clearly and conciselyPossess personal attributes such as maturity, interpersonal skills,...

  • Senior associate

    4 weeks ago

    Cyberjaya, Selangor, Malaysia Nityo Infotech Full time

    EducationCandidates must possess at least a Professional Certificate / Diploma / Professional Degree or equivalent. ExperienceMinimum 3-4 years working experience in related field is required Practical Skills/Abilities:Proficiency in English and CantoneseAble to write clearly and conciselyPossess personal attributes such as maturity, interpersonal skills,...

  • Senior Advisor, Technical Program Management

    1 week ago

    Cyberjaya, Selangor, Malaysia Dell Full time

    Senior Advisor - Technical Program ManagementAre you ready to take on a challenging yet rewarding role as a Senior Advisor in Technical Program Management? Join our dynamic team in Cyberjaya, Malaysia and be part of driving innovation and impactful change!Responsibilities: Strategic Management: Collaborate on strategy development and performance management...

  • Senior Analyst, Risk and Controls Group

    4 weeks ago

    Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryThe incumbent is primarily responsible to assist in leading and managing a team of Analysts to execute risk and control assessment and evaluation activities in line with RCG's mandate. The incumbent is required to be a domain subject matter expert in risk management practices and control evaluation programs. In addition, the incumbent is expected...

  • Senior Analyst, Risk and Controls Group

    4 weeks ago

    Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryThe incumbent is primarily responsible to assist in leading and managing a team of Analysts to execute risk and control assessment and evaluation activities in line with RCG's mandate. The incumbent is required to be a domain subject matter expert in risk management practices and control evaluation programs. In addition, the incumbent is expected...

  • Senior Analyst, Risk and Controls Group

    1 week ago

    Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryThe incumbent is primarily responsible to assist in leading and managing a team of Analysts to execute risk and control assessment and evaluation activities in line with RCG's mandate. The incumbent is required to be a domain subject matter expert in risk management practices and control evaluation programs. In addition, the incumbent is expected...

  • MS Engineer L1

    1 month ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1

    4 weeks ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Associate - P2p Accounts Payable

    1 week ago

    Cyberjaya, Selangor, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

  • Senior Project Manager

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Associate Developer

    1 week ago

    Cyberjaya, Selangor, Malaysia Experian Full time

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Product DevelopmentSchedule: Full TimeCompany Description: Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life's big moments from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it...

  • Senior Advisor, Project Program Management

    1 week ago

    Cyberjaya, Selangor, Malaysia Dell Full time

    Project Program Management Senior AdvisorWith a global reach, our Technical Program Management experts lead diverse product design teams to create and introduce innovative new products and solutions. The goal is to ensure we deliver the right features, user experience, quality, schedule, cost, supply continuity, service capability, and financial aspects to...