Senior Associate Integrated Services Quality and Compliance Engineer

3 weeks ago

Cyberjaya, Selangor, Malaysia NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

An experienced professional who is responsible for overseeing and upholding compliance with information security and risk management by global standards and industrial/ISO standards. He/She is dedicated to ensuring continuous quality assurance and improvement in these areas. Additionally, He/She is responsible for managing and maintaining business continuity management to ensure the smooth operation of business and service delivery.

What you'll be doing

DUTIES AND RESPONSIBILITIES

General
1. Provide continuous support and assistance to enhance the effectiveness and efficiency of operation processes
2. Manage and maintain a document library of policy, process and procedure to ensure management and distribution in a proper way
3. Manage and maintain a quality management framework for process and system development

4. Assist senior staff at HQ to implement and deliver ad hoc projects and ensure operational compliance and quality (e.g. ESG, Risk Management, InfoSec matter)

5. Support business needs by assisting in developing and implementing ISO standards and relevant policies.

6. Coordinate with the HQ QM team to deploy policy and standard deployment and develop/update the template/process/procedure accordingly

7. Provide training and awareness briefings for users to promote awareness and understanding of relevant company policies.

Information Security Management
1. Manage and maintain Information Security Management System as per global standards and aligned with industrial/ISO standards
2. Conduct regular internal audits according to the global/industrial/ISO standard to identify potential non-conformance and ensure the corrective and preventive measures are in place and ready for external assessment
3. Support business unit for external certification assessment on ISO27001, SOCs or information security-related
4. Coordinate with HQ QM team to deploy and update the process and procedure for information security matter
5. Manage information security incidents with support from the incident owner and report the incident to ISM, follow up with the incident owner for remedial action and mitigation plan

Business and Operation Risk Management
1. Manage and maintain a Risk Management System as per global standards and aligned with industrial/ISO standard
2. Support business units to identify and register the business and operation risk with proper control and mitigation plan
3. Manage risk registry log and keep tracking the status of control and mitigation plan, update senior staff at HQ QM team for all critical risks
4. Coordinate with HQ QM team to deploy and update the process and procedure for risk management matter.

Business Continuity Management
1. Manage and maintain a business continuity plan as per global standards and aligned with industrial/ISO standard
2. Manage and assist BCP activation and restoration.
3. Coordinate with the team(s) to ensure an up-to-date business continuous plan including resource plan, business impact analysis with mitigation plan, etc.
4. Arrange annual drills and consolidate the drill observations and reports.

Customer Audit/Compliance-check Management
1. Coordinate with HQ QM and relevant internal parties to prepare the supporting document, interview meeting for compliance-check/audit
2. Support to sales/pre-sales, product owners and operations for customer enquiry on information security, risk management and business continuity matters.

KPI / SLA Management
1. Perform as per department/team and individual KPI
2. Ensure SLA achievement

Other
1. Ad hoc assignment relevant to company business

Note: The responsibilities listed above are only a description of the key responsibilities for this position. This does not exempt the job holder from fulfilling other responsibilities assigned by the managers.

EDUCATION, SKILLS/TECHNICAL COMPETENCIES AND EXPERIENCE

Education
(including professional certification)

Minimum bachelor's degree
Auditor of ISO 27001
Computer Science/ IT/ Engineering or related discipline preferred.

Skills / technical competencies
(including specialized knowledge, abilities, and other characteristics such as personal characteristics)


• Specialized Knowledge: -
Professional in ISO27001, SOCs and other information security standards; Professional in risk management and business continuity management; Knowledge of industrial operation standards/best practices for DC facilities, Network & IT infrastructure.



• Skills: -
Team Player; Highly self-motivated; Ownership taker; Passionate; Communication skill; Able to work under pressure; Able to work independently without supervision; Able to manage multiple priorities; Open minded; 'Can-do' mindset; Positive thinking; Vendor management skill; Use of DC & IT management systems.



• Language and writing ability:-
English: Speaking, Reading, Writing
Chinese: Speaking (Not a must)

Experience

Minimum 6 years of experience in compliance and risk management
Experience in Networking/IT/Engineering/Critical Facility industries preferred.

Skills Summary

Audits Compliance, Integration Services, Project Management, Quality Assurance Compliance, Risk Management, Service Delivery

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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