Quality Associate

1 week ago


Cyberjaya, Selangor, Malaysia E-Infomedia Solution Full time
Roles and Responsibilities

  • Conduct Transaction Quality Audits
  • Provide Feedbacks and suggestions for improvement
  • Publish Dashboards at defined intervals
  • Drive Quality and process improvement initiatives


Data Analysis
  • Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
  • Analysis for process deviations)
  • Provide data inputs to internal stakeholders
  • Flexibility and Availability for any adhoc business requirement
  • Ensure Confidentiality, Availability and Integrity of Data
Key Deliverables (KRA Measure)

  • Establish controls on Transaction Processing aiming for a Zero Defect Output
  • Report and Publish Transaction Quality Metrics
  • Providing coaching and feedback on QA findings
  • Provide Feedback and suggestions for improvement
  • GAP Analysis & Controls
  • Adherence & record maintenance to Tech M QMS Requirements
  • Continuous Focus and Drive to meet and exceed SLAs
  • Carry out Quality Initiatives

Applicant's Specifications & Qualification:

  • Excellent verbal and written communication
    (Cantonese) in an international process
  • Knowledge of usage of MS toolsIntermediate level (Excel, word, PowerPoint)
  • Good Knowledge of QA Audit and Evaluation function
  • Coaching and objection handling skills
  • Good understanding of QA calibration
  • Analytical bent of mind
  • Ability to handle pressure and a natural go getter

Pay:
From RM7,000.00 per month

Benefits:

  • Additional leave
  • Health insurance

Schedule:

  • Night shift

Education:

  • Senior High School (preferred)

Experience:

  • QA: 3 years (required)
Expected Start Date: 06/10/2024

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