Quality Associate
1 week ago
- Conduct Transaction Quality Audits
- Provide Feedbacks and suggestions for improvement
- Publish Dashboards at defined intervals
- Drive Quality and process improvement initiatives
Data Analysis
- Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
- Analysis for process deviations)
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any adhoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Establish controls on Transaction Processing aiming for a Zero Defect Output
- Report and Publish Transaction Quality Metrics
- Providing coaching and feedback on QA findings
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Adherence & record maintenance to Tech M QMS Requirements
- Continuous Focus and Drive to meet and exceed SLAs
- Carry out Quality Initiatives
Applicant's Specifications & Qualification:
- Excellent verbal and written communication
(Cantonese) in an international process - Knowledge of usage of MS toolsIntermediate level (Excel, word, PowerPoint)
- Good Knowledge of QA Audit and Evaluation function
- Coaching and objection handling skills
- Good understanding of QA calibration
- Analytical bent of mind
- Ability to handle pressure and a natural go getter
Pay:
From RM7,000.00 per month
Benefits:
- Additional leave
- Health insurance
Schedule:
- Night shift
Education:
- Senior High School (preferred)
Experience:
- QA: 3 years (required)
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