QA (Cantonese Speaker) - Bpo/call Center Background

2 weeks ago


Cyberjaya, Selangor, Malaysia Two95HRHUB Full time

CANTONESE - Customer Support Translation/interpretation night shift:


  • Expected

DOJ:

10-Jun:
-
Very good English communication is required (B2+)

Job Title:
QA (Cantonese Speaker) from BPO/Call center background


Designation:
Associate/Sr. Associate Quality


  • Experience: Minimum 3 years industry experience with minimum 1 year experience in role applied for
  • Language proficiency required: Cantonese, English
  • Shifts: Permanent night shift, shift allowances provided
  • Work mode : Full time office mode, 5 days per week (any 2 days off)
  • Working hours: 9 PM to 6 AM / 10 PM to 7 AM
  • Type of Hiring : 1 year renewable contract (long term project, may convert to permanent based on performance)

Roles and Responsibilities

  • Conduct Transaction Quality Audits
  • Provide Feedbacks and suggestions for improvement
  • Publish Dashboards at defined intervals
  • Drive Quality and process improvement initiatives


Data Analysis
  • Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
  • Analysis for process deviations)
  • Provide data inputs to internal stakeholders
  • Flexibility and Availability for any adhoc business requirement
  • Ensure Confidentiality, Availability and Integrity of Data

Key Deliverables (KRA Measure)

  • Establish controls on Transaction Processing aiming for a Zero Defect Output
  • Report and Publish Transaction Quality Metrics
  • Providing coaching and feedback on QA findings
  • Provide Feedback and suggestions for improvement
  • GAP Analysis & Controls
  • Adherence & record maintenance to Tech M QMS Requirements
  • Continuous Focus and Drive to meet and exceed SLAs
  • Carry out Quality Initiatives

Applicant's Specifications & Qualification:

  • Excellent verbal and written communication
    (Cantonese) in an international process
  • Knowledge of usage of MS toolsIntermediate level (Excel, word, PowerPoint)
  • Good Knowledge of QA Audit and Evaluation function
  • Coaching and objection handling skills
  • Good understanding of QA calibration
  • Analytical bent of mind
  • Ability to handle pressure and a natural go getter

Salary range:
up to 7k Basic _(Must be negotiated based on the current salary and experience)_

Allowances:

  • Transportation allowance: RM 500 per month (prorated)
  • Night shift allowance: RM 550 per month (prorated)

Benefits:

  • Inpatient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
  • Outpatient Medical benefits up to 250 USD (for each individual), for self, spouse & children (if any).
  • Optical benefit up to 120 USD (for each individual), for self, spouse & children
  • Claimable after completion of 1 year for permanent/converted employee only.
  • Dental up to 500 USD (for each individual), for self, spouse & children
  • Claimable after completion of 3 months for permanent/converted employee only.
  • Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
  • Medical Leave as per Labor law 14 days.
  • Bereavement leave 3 working days in an event of death in the immediate family (Spouse, Children, parents).
  • Maternity Leave for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
  • Paternity leaves 7 days

Pay:
Up to RM7,000.00 per month

Schedule:

  • Monday to Friday
  • Night shift

Application Question(s):

  • Do you have experience as a Senior Customer service/Helpdesk who can do QA role?
  • Are you willing to work from office on night shifts only?
  • Are you very well versed in Speaking/ Reading and writing CANTONESE ?
  • Are you willing to take online tests and paid training ?
  • Do you have good Knowledge of usage of MS toolsIntermediate level (Excel, word, PowerPoint)?
  • Do you have Good Knowledge of QA Audit and Evaluation function?
  • Do you have Good understanding of QA calibration?

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