Director of operations

1 month ago

na, Malaysia Accor Hotels Full time

Company Description Join us at Accor, where life pulses with passionAs a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition:
to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are.

You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the worldYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist.

Job Description Director of Operations Be an ambassador of the brand and the property as Director of Operations, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results.

You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the (luxury, premium, midscale, economy) marketplace.


You will be responsible for:

Oversee and maintain all operational departments to ensure performance at the highest level of guest satisfaction and service excellence.

Serve as a strategic partner and adviser across departments, providing input and leadership in setting goals, executing our vision, and enacting changes that will better the business.

Exceptional relationship-building skills (people like and respect you), and you make an effort to connect to all stakeholders, establishing and strengthening meaningful connections.

A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens.

Maintain and champion the Auberge Resorts Collection Culture on property. Maintain knowledge of market trends, property systems, and standards.

Qualifications Your experience and skills include:
Five or more years' operating experience in a similar capacity within a Premium or luxury hotel. Preferably with both Rooms and Food & Beverage experience. Strong aptitude in financial management, financial reports and analysis. Demonstrated track record of strong attention to detail and strong communication skills.

You will live the brand by:

  • Developing accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
  • Interacting in a positive way with all team members to ensure a luxury guest experience.
  • Fostering positive owner relations and maximizing performance.#J-18808-Ljbffr

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