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Technical Success Lead

4 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

Technical Success Lead

SaaS providerHybrid work & flexibleExciting Emerging AI products about the company

Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless adoption of AI into their daily execution and operations. As they continue to disrupt the industry, we are seeking a passionate and innovative Technical Support Lead to join their dynamic team. about the job

The position entails the responsibilities involved ensuring that customers achieve their desired outcomes while using a company's product or service; You will be the manager, initiating the recruitment process of your team. Key Responsibilities You'll be the face of the Insider to the stakeholder/ users You'll be the bridge between their needs and the technologyHelp stakeholders/ users to understand their needs and on the product features best match their goals and expectationsEnsure the stakeholders are utilising the products & technology at peak by providing top-notch service. Monitor and facilitate the stakeholders adoption of the productWork with our data-geeks (aka engineers and developers) and product specialists whenever it's required Develop and maintain key account plans that identify opportunities to boost the value Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on both partnership and stakeholders Establish a trusted adviser relationship that ensures overall satisfaction Plan strategies to help stakeholders in meeting their objectives, prioritising and driving resolution on escalated customer issuesBring new product ideas to the table As an account strategist, you will be helping the product and design gurus shape product roadmap about the manager / team

This role is for you if you enjoy and excel in working within a young and driven team, and working in a company where support is given to help employees to achieve their full potential in their career.

skills & experience requiredPrior experience working on SaaS product / environmentGood understanding of tech jargonsYou have at least 6+ years experience in related roleLeadership abilities - at least 1 year of experience in a leadership roleStrong communication skillsPassion for delivering exceptional serviceAnalytical skills & a quick-learner on SaaS productsEmpathy If you share the same passion, fun, energetic and would like to work in a progressive and forward thinking environment, kindly send your latest CV to us by applying or give us a call for a confidential discussion.

Desiree Mu | Randstad experience 6 years
skills Leadership, Analytical skills, SaaS experience
qualifications no additional qualifications required
education Associate Degree/Diploma