Customer Service Rep

1 month ago

Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

Position: Customer Service Rep

Salary: up to RM Language Al + Statutory Contribution + Insured Medical Coverage.

Location: Bangsar South

Working hours: 8.30am - 5.30pm, Monday - Friday (WFO)

Job Roles:

  • Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers all over APAC region.
  • Responsible for all day-to-day customer service related operational tasks such as, receiving enquiries and orders from customers through phone, email and fax, are all diligently attended and completed (all necessary information are collected and promptly acknowledged and that the order meets the business/customer expectations.) within the contractual turnaround time.
  • Accountable to ensure all the orders are accurate, compliant, informative and good quality.
  • Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
  • Take proactive action to monitor the orders to ensure orders are delivered on time.
  • Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
  • Responsible to record and log all customer complaints and non-conformances in given portals/databases.

    Requirements:
    • Bachelor's degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
    • Strong proficiency in written and verbal Mandarin language. This is to provide support to the China business.
    • Accredited as Lean Practitioner is desirable. Minimum 24 months/2 years' of working experience in inside sales, customer service, in a telephony environment and/or Global Shared Services environment and/or Marine & Energy business.
    • Strong understanding in Order-to-Cash (O2C) process is a plus.
    • Experience and ability to establishing and maintaining strong relationship with stakeholders and customers.

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