Senior Account Operations Manager

4 weeks ago


Malaysia NI Talent Community Full time
Job Summary: Lead Customer Operations Specialist

A seasoned professional is sought to lead customer operations, driving strategic account management, and operational excellence.

Key Responsibilities:

  • Maintain and manage operational relationships with key customers, providing expertise and support throughout the customer journey.
  • Develop and customize account treatment strategies, leveraging industry and product expertise to enhance sales productivity.
  • Collaborate with sales teams to provide operational expertise, driving sales growth and customer satisfaction.
  • Drive demand forecast and fulfillment, streamlining business close processes and improving pipeline accuracy.
  • Provide analytical insights and recommendations to drive business growth and operational readiness.
  • Partner with cross-functional teams to drive process improvements and customer success.
  • Develop and deliver meaningful analytics to inform business decisions and drive customer satisfaction.
  • Act as a trusted advisor, providing strategic guidance and support to sales teams and customers.
  • Strengthen customer relationships through proactive communication and issue resolution.
  • Drive process improvements and efficiency gains through process re-engineering and automation.

Supervision:

  • Self-directed with a high degree of autonomy and experience.
  • Requires coaching and development to drive performance and growth.

Qualifications and Skills:

  • Bachelor's degree in a technical, business, or communications field, or equivalent experience.
  • 5+ years of experience in customer operations or related fields, with a focus on account management and strategic planning.
  • Advanced English language skills, with excellent reading, writing, and verbal communication skills.
  • Experience with CRM tools, project management, and analytical software.
  • Strong analytical, problem-solving, and self-starter mindset, with a passion for driving results and growth.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
  • Ability to work effectively in a fast-paced, ambiguous environment, with a focus on customer satisfaction and business growth.
  • Proven track record of driving process improvements, efficiency gains, and customer success.
  • Strong understanding of customer needs, with a focus on delivering exceptional customer experiences.


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