Technical Support Engineer

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis, Inc. Full time

Why choose Logicalis?

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis' positioning as well as our strategic vision for growth.

A technical support engineer can expect to perform the following tasks and routines on a regular basis. This role is based in Johor.

Accountabilities:

Structured Cabling & Network System

  • Familiar with Cisco Meraki and others network product.
  • Perform UTP & fiber optic patch cord patching activity between network switches and patch panel / fiber panel.
  • Perform a basic network switch installation and setup.
  • Perform remote desktop to others engineer.
  • Perform wireless AP installation.
  • Identify, track, cable dressing & troubleshoot of UTP & fiber optic patch cord.
  • Test every newly installed or relocated cable in accordance with established procedures.
  • Keep cable neatly tied and bundled while maintaining safety standards.
  • Record time and materials used.
  • Assist other members of the team with network equipment.
  • Be able to work in various environments including outdoors in varying degrees of weather working at heights, and in small confined spaces.
  • Operate hand tools, power tools, ladders, and network test gear.

Requirements:

  • Must posses CIDB card (mandatory).
  • Able to attend and update progress activity with stakeholders. (on-site meeting)
  • Candidate must be familiar with site construction safety procedure & regulation. (work permit / site access permission)
  • Act as the first point of contact for clients with issues concerning their network and cabling equipment.
  • Interact with clients via phone, email or chats and provide concise written/verbal instructions.
  • Resolve issues related to the network matters (T1)
  • Prioritize and manage the workflow.
  • Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
  • Follow standard procedures to resolve issues by connecting them to relevant internal departments.
  • Maintain procedural documents and reports.
  • Diagnose, troubleshoot, and resolve issues using customer input.
  • Monitor daily performance of technical systems.
  • Follow up with clients / other contractor, ensuring their network systems are functioning properly after troubleshooting.
  • Maintain procedural documents and reports.
  • Follow standard procedures to resolve issues by connecting them to relevant internal departments.
  • Provide prompt, accurate feedback to customers.

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