Salesforce Operation

4 weeks ago


Subang Jaya, Selangor, Malaysia Continental Full time

Continental has been leading the way in developing innovative technologies and services for sustainable and connected mobility since its establishment in 1871. The company prides itself on providing safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. With a global presence in 58 countries and markets, Continental generated €33.8 billion in sales in 2021 and currently employs over 190,000 individuals. Recently celebrating its 150th anniversary on October 8, 2021.

We are looking for a skilled CRM IT Operations Lead to join our team. As the CRM IT Operations Lead, you will play a crucial role in overseeing our service department to ensure smooth service delivery and customer satisfaction. Additionally, you will serve as the IT Rollout Lead for our Customer Engagement Program, ensuring a successful global rollout.

Key Responsibilities

CRM IT Operations Lead

  • Collaborate with teams to create and execute service strategies that enhance customer experience and satisfaction, meeting service objectives.
  • Identify opportunities for service improvement, implementing enhancements for continuous improvement.
  • Manage consultants to maintain a high-performance culture for incident support and service delivery.
  • Ensure timely completion of service requests with accurate documentation.
  • Monitor service metrics and customer feedback for improvement opportunities.
  • Prepare and present reports on service performance to senior management.
  • Serve as an escalation point for complex customer issues.
  • Stay informed about industry trends and best practices.

IT Rollout Lead

  • Plan, manage, and maintain project plans for IT rollout activities.
  • Collaborate with Global Rollout Lead to develop and implement rollout strategies.
  • Oversee IT activities such as integration and migration.
  • Manage post-implementation support and maintenance.
  • Coordinate PI Planning activities with Implementation Lead.

Requirements

  • Degree in Information Technology or related field.
  • Minimum 5 years of CRM experience.
  • Proven project management skills.
  • Experience with Agile or SAFe Agile Methodology.
  • Ability to multitask in a fast-paced environment.

What We Offer

Joining our global IT team presents opportunities for growth and development. Some benefits include:

  • Performance bonus.
  • Casual leave with pay for personal events.
  • Employee discounts on tire purchases.
  • Life insurance coverage.
  • Medical coverage for family members.
  • Financial benefits like interest-free car and housing loans.

Continental Tires is a leading global tire manufacturer focused on innovation and sustainability, offering a collaborative work environment that values teamwork and professional growth to its employees.

Ready to be part of the Continental team? Begin by filling out the online application.



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