Customer Service Executive #FreshThisWeek

1 month ago


Malaysia Carecone Full time

**Customer Service Representative**

**Provide exceptional customer service through inbound calls, live chat, and email, ensuring accurate information and exceeding customer expectations.**

- Handling customer general enquiries, complaints, comments, and feedback related to the company's products.
- Working in a team to achieve key performance indicators (KPIs) and service level agreements (SLAs).
- Providing accurate and timely information to customers.
- Collaborating with colleagues to resolve customer issues and improve service quality.
- Utilizing good computer literacy to efficiently manage customer interactions.
- Exceeding customer expectations through proactive and responsive communication.
- Contributing to a positive customer experience through effective issue resolution and follow-up.



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