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customer service executive

1 month ago

Malaysia TIME's group Full time

Manage daily transportation and shipments, ensuring customer needs are met and schedules are adhered to.

Key Responsibilities:

  • Manage day-to-day booking with carriers and customers
  • Telemarketing with customers to promote services
  • Support sales personnel with customer inquiries and issues
  • Communicate and report customer shipment status
  • Ensure daily transportation and shipments meet customer needs
  • Coordinate opening and closing of jobs according to requirements
  • Prepare customer invoices for closed job tasks
  • Monitor customer inquiries and respond promptly
  • Build relationships with customers, agents, and shipping liners

Qualification Requirements:

  • Excellent verbal and written communication skills
  • Proactive and organized approach to multitasking
  • Strong leadership and interpersonal skills
  • Professional appearance and courteous manner
  • Ability to work independently and take initiative
  • Knowledge of the freight forwarding industry is an advantage
  • Team player with a results-oriented approach

Education:

  • SPM / Diploma / Advanced / Higher / Graduate Diploma
  • Fresh graduates welcome; training provided

Company Overview:

FM GLOBAL LOGISTICS is an established international freight forwarder with a global network of agents. We offer a range of logistics services, including seafreight, airfreight, transportation, warehousing, and distribution.