Retail Customer Service
7 months ago
**Responsibilities**:
- Establishing trust and rapport with customers through effective communication.
- Addressing customer complaints promptly, providing solutions and alternatives.
- Assisting with product inquiries, refunds, and exchanges.
- Collaborating with operational staff to deliver efficient and courteous service.
- Utilizing store layout knowledge to assist customers effectively.
- Promoting selected products in line with outlet promotions and seasonal events.
- Engaging with customers to understand their preferences and directing them to suitable products.
- Supporting general operational functions and handling ad-hoc assignments as required.
**Job Requirements**:
- Prior experience in retail, customer service, or a related field is preferred.
- Capability to quickly identify and resolve customer issues and complaints.
- Excellent verbal communication skills to interact with customers effectively.
**Remarks**:
- Branches available all over the Malaysia
- Hostel & Training is provided
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,500.00 per month
**Experience**:
- Customer Service: 2 years (preferred)
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