Retail Area Manager

1 week ago

Malaysia Wanderlust Co Full time

**Overview**:
In this business-critical role as **Retail Area Manager**, you will be responsible for translating the strategic business goals into concrete executional next steps - working towards increasing and improving store productivity and profitability. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads, and will be responsible for steering and guiding the store team to provide a 360 retail experience whilst ensuring targets are met.

**40% - Retail Operations**
- To manage Retail Store team, overseeing hiring, retention, turnover, overall wellbeing and ensuring systems and processes are optimized. (HR) *
- Ensuring optimal staffing levels through store rosters, monitoring and aligning rosters with customer traffic, whilst adhering to the allocated budget (Merch) *
- Set individual goals to the staff, monitoring and assessing against their goals regularly, to develop subordinates to the next level by promoting the professional growth and development of the entire team, whilst nurturing a positive environment within the stores. *
- Hire, develop and execute training programs for staff - guiding and coaching the team in terms of general store management, systematic operations, customer servicing, and practical skills training in order to upskill teams to optimize efficiency, generate sales and ensure positive customer experience.
- Be on-ground at stores on rotational basis, training and monitoring staff and assisting with general running of store during key moments.
- Conduct regular store visits to ensure the retail operations follow guidelines, identifying areas of improvement and facilitating next steps between teams. *
- Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.
- Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve. (Production / Merch) *

**40% - Omnichannel / Retail Marketing Analysis**
- Stay up-to-date with brand general marketing timelines (i.e launches, sales, etc), identifying assets needed and communicating between stores and HQ to ensure assets and visual merchandising kits are produced and delivered to store in a timely manner. (Merch) *
- Prepare daily, weekly, monthly and other performance reports for business analysis. (Finance) *
- Identifying customer trends and monitoring product sell-through and inventory levels for products and supplies, communicating with HQ to ensure timely replenishment to maintain optimum stock levels. (Merch) *
- Identifying and implementing solutions to optimizing inventory flow to the warehouse, based on the knowledge of how online operations works across the website and also drop ship platforms. (Merch) *
- Lead visual merchandising activities in-store, working with store team to optimize product placements and visual displays, based on in-store observations.
- Determining activities that could potentially contribute to value added activities, to increase and boost team KPIs.
- Achieving store profitability targets by hitting sales targets and controlling store operating expenses

**20% - Special Projects & Admin**
- Assist in managing special projects, including overseeing store construction and openings, store closure, renovation, etc, - effectively communicating brand’s needs and ensuring the planned timelines are met.
- Oversee and follow up on store maintenance and repair issues, monitoring and reviewing the service quality of external vendors and working with them for improvement plans.
- Manage cost control and negotiate with contractors for better offers and quotations.

**Minimum Qualifications**:
**Qualifications & Mindset Required**:

- At least 6-8 years of working experience in retail management, managing multiple stores, revenue, full and part timers.
- Visionary and forward-looking with proven execution ability to develop and deploy initiatives that deliver the required business results.
- A strong level of business and commercial acumen, particularly around budgets/numbers, inventory sourcing, manufacturing, pricing, control and demand planning, as well as retail and wholesale distribution, logistics and sales.
- Experienced working in a fast-paced retail environment.
- Confident, enthusiastic, with a positive mindset and clear sense of purpose and drive to achieve results.
- Detailed, organized, strong business acumen and learning agility.
- Able to work under pressure and meet tight deadlines.
- Ability to plan personal workload effectively and delegate for success.
- Digitally savvy, strong networking and negotiation skills, with exceptional language proficiency.
- Excellent communication and influencing skills. Able to impact and influence all key stakeholders.

**Location**:

- Kuala Lumpur, Malaysia

  • Retail Project Manager

    4 days ago

    Malaysia Hays Full time

    **Your new company** A global firm is looking for a Retail Project Manager to manage retail renovation and construction projects. You'll be working alongside a world-renowned consumer tech brand with strong market share and brand presence. **Your new role** - You'll be responsible for managing multiple high-turnover retail renovation projects - You're...

  • Associate Principal

    2 weeks ago

    Malaysia Telenor Full time

    Responsible for developing and leading the execution of Retail strategies with cross function stakeholders, driving productivity while optimizing resources, develop and maintain Retail P&L with the objective of making Digi Retail the most efficient and effective way in acquiring and delivering world class experience. The role focuses on the overall strategy...

  • Retail Associate ioi

    1 week ago

    Malaysia TUMI Full time

    **KEY PERFORMANCE INDICATORS**: - Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR)) - Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist - Achieve high retail standard and customer...

  • Deputy Area Commercial Manager, Commercial Banking

    2 weeks ago

    Malaysia CIMB Group Full time

    Overall performance of the Commercial Banking (CBC) including but not limited to achieving growth of the profitability of the CBC, growth of the loans/ financing portfolio by ensuring new and incremental loans / financing of the required quality are approved, accepted and disbursed in a timely fashion, existing loan or financing facilities are well utilized...

  • Assistant Manager

    4 days ago

    Malaysia Sunway Group Full time

    **SUNWAY MALLS - BE PART OF US NOW!** Come be part of one of the leading shopping mall managements in Malaysia! Join us in creating history while preserving our core values of integrity, humility, excellence and togetherness. **Responsibilities**- Study and review architect drawing on layout design, public facilities / amenities, M&E provision and...

  • Retail Manager

    22 hours ago

    Malaysia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. **The Role** You will lead and inspire our Malaysia Retail Team to deliver amazing experiences for our customer and to drive business outcomes across the Country Reporting into the Head of Retail, Asia, you will be responsible for our...

  • Retail Strategy Analyst-kuala Lumpur

    22 hours ago

    Malaysia Lazada Full time

    **Location**: **Malaysia** Department: Commercial Location: Malaysia Lazada Malaysia is looking for a Retail Strategy Analyst with strong organization, analytics and research skills to join the local Retail Strategy team under the Retail department. This position will be based in Malaysia, reporting to the Head of Retail Strategy. You will be part of a...

  • Practice Area Lead

    2 weeks ago

    Malaysia LexisNexis Full time

    About the Role The PAL owns the relationship with authors and contributors for the products within their portfolio, and is responsible for ensuring the timely delivery of content from the author. The PAL commissions new authors, decommission existing authors and establishing firm succession plans for authors nearing retirement. Close interaction with...

  • Manager, Risk

    3 weeks ago

    Malaysia CIMB Group Full time

    exposures in CIMB Group and its subsidiaries **Responsibilities**: - Perform models development and ensure continued compliance with Basel requirements - Develop Basel models for retail portfolios - Calibrate Basel risk parameters - Strategies model deployment to optimize Basel asset class treatment - Develop and drive adoption of machine learning risk...

  • Retail Sales Operation

    1 week ago

    Malaysia VGO Global Sdn Bhd Full time

    We are seeking a highly motivated and outgoing Retail Sales Operations to join our team at VGO Global. As a Retail Sales Operations, you will play a vital role in supporting our team by providing excellent customer services and ensuring smooth sales operations. This is an exciting opportunity to contribute to the success of our sales business. If you are...

  • Assistant Manager, Risk

    2 weeks ago

    Malaysia CIMB Group Full time

    exposures in CIMB Group and its subsidiaries **Responsibilities**: - Perform models development and ensure continued compliance with Basel requirements - Develop Basel models for retail portfolios - Calibrate Basel risk parameters - Strategies model deployment to optimize Basel asset class treatment - Develop and drive adoption of machine learning risk...

  • Customer Service Representative

    2 weeks ago

    Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Build sustainable relationship of trust with customer through interactive communications. - Responsible to attend customer in handling complaints, provide solutions and alternatives. - Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions. - Assist with product new inquires,...

  • Asst. Finance Manager/finance Manager

    2 weeks ago

    Malaysia Hays Full time

    **Your new company** Our client is an established company based in Selangor in the F&B/Retail/Hospitality industry that is currently going through expansion with an exciting 5-year plan ahead. Due to the expansion plans, they are looking for like-minded individuals for the vacancy of Asst. Finance Manager/Finance Manager to join their close-knitted...

  • Retail Sales Executive

    2 weeks ago

    Malaysia Agensi Pekerjaan Linktrix Consultants Sdn Bhd Full time

    **Key Responsibilities**: - Attend to walk-in customers in the retail boutique. - Monitor and replenish inventory based on sales forecasts and stock movements. - Ensure accurate pricing display, visual merchandising presentation meets company’s standards and upkeep brand image. - Process quotations, sales orders, schedule goods deliveries to customers/...

  • Team Sales Manager, Riverson

    2 weeks ago

    Malaysia CIMB Group Full time

    **Responsibilities**: - Reports directly to Area Sales Manager. - Responsible for mortgage (and consumer loan sales as the case maybe). - Manages the development and performance of a sales team. **Job Requirements**: - Able to implement business plan and sales strategy. - Able to recruit, coach and develop sales personnel to become good performers. - Able...

  • Customer Service

    5 days ago

    Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    Build sustainable relationship of trust with customer through interactive communications. - Responsible to attend customer in handling complaints, provide solutions and alternatives. - Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions. - Assist with product new inquires,...

  • Strategic Alliance Manager, Regional Director 13 My

    1 week ago

    Malaysia CIMB Group Full time

    To drive CSD Retail Deposit Strategy, Business Development, Branch Performance and Lead & Initiate Branch Activities of the region under purview. 1) Deliver consistent business development targets and results in line with Region / Regional Director Strategic objectives and key focus products area. 2) Develop and execute strategies and action plan together...

  • Retail Marketing Executive, Mac

    2 weeks ago

    Malaysia The Estée Lauder Companies Full time

    The Retail Marketing Executive is responsible for the planning and implementation of the Brand’s retail marketing calendars and activities across relevant channels especially during key retail moments. This position develops differentiated strategies and programs (merchandising, events, promotions) relevant to executional requirements and consumer target...

  • Manager, Real Estate

    22 hours ago

    Malaysia YC Capital Sdn Bhd Full time

    **JOB RESPONSIBILITIES** - ** Location Scouting**: Identify and evaluate potential new location, considering factors such as demographics, foot traffic, competition, and market trends - **Market Research**:Conduct thorough market research to determine the demand for our products and assess the competitive landscape in target areas. - **Negotiation**:...

  • Retail Sales Associate

    2 weeks ago

    Malaysia Club Med Full time

    **Retail Sales Associate (M/W)**: Club Med Resorts Malaysia or overseas **Job ID** R-1828 **Category** Support & Sales **You are** - Attentive, you create a relationship of trust to understand and meet our guests’ expectations. - Smiling and friendly, you ensure our customers feel welcome in the shop. - Creative and ensure an attractive layout....