![CIMB Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer, Bercham Branch My
3 weeks ago
**JOB DESCRIPTION**
**JOB TITLE CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH**
**Grade**
**Location **Retail & Preferred Branch
**Reports to **Branch Manager
**Other Reporting Relationships**:
**Subordinates**
**Job Purpose **to administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures.
**KEY RESPONSIBILITIES**
- **Sales & Operational Function**
- To be responsible for end-to-end process for over-the-counter transactions on account
opening, cash and non-cash transactions according to advice slips or other negotiable
documents.
- To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
- To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
- **Additional role for CSD at SME Desk**:
- For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities. To participate in promoting branch products and services through cross-selling activities.
- **Customer Relationship**
- To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints
- **Process & Compliance **To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence
- **Operational Authority**
- To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
- To approve rates, cash and check deposits up to authorized amount
- To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
- To supervise staff in ensuring service and compliance standards are me
**Key performance Indicators**
- 1. Diploma/Degree _
2. Other Qualification
**Experience **3-5 years in relevant banking experience
**Education & Training (or equivalent)**
**Skill/Competencies **To be updated based on Competency Model
1. Computer literate
2. Attention to detail and strong math aptitude
3. Good interpersonal skill-friendly and polite
4. Good personal attributes-honest and able to work under pressure in a fast-paced environment.
-
Customer Service Officer, Bercham Branch My
2 weeks ago
Malaysia CIMB Group Full time**KEY RESPONSIBILITIES** **Sales & Operational Function** - To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. - To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. - To...
-
Customer Service Officer, Serian Branch My
1 week ago
Malaysia CIMB Group Full time**JOB DESCRIPTION** **JOB TITLE** **CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH** **Grade** **Location** - Retail & Preferred Branch**Reports to** - Branch Manager**Other Reporting Relationships** **Subordinates** **Job Purpose** - To administer account opening activities. To provide authorization to transact and validate branch...
-
Customer Service Officer, Raub Branch My
1 week ago
Malaysia CIMB Group Full timeTo be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. - To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. - To discharge duties instructed by ACSM/BM to serve business...
-
Customer Service Officer, Parit Buntar Branch My
3 weeks ago
Malaysia CIMB Group Full time**KEY RESPONSIBILITIES** - Sales & Operational Function- To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. - To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. - To...
-
Customer Service Officer, Bukit Gambir Branch My
2 weeks ago
Malaysia CIMB Group Full timeSales & Operational Function- To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. - To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. - To discharge duties instructed by...
-
Customer Service Officer, Lahad Datu Branch My
3 weeks ago
Malaysia CIMB Group Full time**Job Purpose** - To administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures. **Job Description - Sales & Operational Function: To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash...
-
Customer Service Officer, Kl Gateway Branch My
2 weeks ago
Malaysia CIMB Group Full time**Key Responsibilities**: **Sales & Operational Function** - To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents. - To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations. - To...
-
Malaysia CIMB Group Full timeJOB TITLE- CUSTOMER SERVICE REPRESENTATIVE TELLER (CSR TELLER)- Grade- Location- Branch (Retail / Preferred / Mini)- Reports to- Branch Manager- Other Reporting Relationships- Subordinates- Job Purpose- To perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction- KEY RESPONSIBILITIES-...
-
Financial Services Consultant, Bentong Branch My
4 weeks ago
Malaysia CIMB Group Full time**JOB DESCRIPTION** **Job Title: Financial Service Consultant (FSC)** Unit : Respective Branches Job Location: Branch Job Title of Direct Superior : Branch Manager **Key Responsibilities** - To promote and professionally sell a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers. - To provide professional...
-
Malaysia CIMB Group Full time**JOB DESCRIPTION** **Job Title: Financial Service Consultant (FSC)** Unit : Respective Branches Job Location: Branch Job Title of Direct Superior : Branch Manager **Key Responsibilities** - To promote and professionally sell a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers. - To provide professional...
-
Branch Manager, Sungai Bakap Branch My
3 weeks ago
Malaysia CIMB Group Full timeJOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...
-
Branch Manager, Riverson Branch My
5 days ago
Malaysia CIMB Group Full timeBranch Manager Job Description: Responsible for branch's performance in sales, service and compliance Guide, motivate and drive branch staff towards achieving shared goals Develop new business and maintain strong relationship with customers and the community Maintain branch safety and security standards Job Requirements: Preferably Managers specializing in...
-
Branch Manager, Jalan Bank Kuantan Branch My
4 weeks ago
Malaysia CIMB Group Full timeJOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...
-
Customer Service Officer
3 weeks ago
Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area- Location- Description **Primary Objective**: - Provide leadership and management to the branch: - To manage and lead branch operations and ensure smooth running of branch day-to-day operations - Create and cultivate customer service excellence culture - To ensure that Branch meets all...
-
Malaysia CIMB Group Full time**Responsibilities**: - To promote and professionally sell a wide range of Bancassurance products to the Bank’s existing and potential customers. - To provide professional advice and on appropriate financial products based on customer needs. - To ensure customer satisfaction and provide excellent after sales service. - To plan and implement sales...
-
Malaysia CIMB Group Full timeJOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...
-
Branch Manager, Kubang Kerian Branch My
3 weeks ago
Malaysia CIMB Group Full timeJob Highlights: - Competitive remuneration & potential to earn where sky is the limit! - Personal & career growth opportunities - Opportunity to work across the region **Job Description**: - Responsible for branch's performance in sales, service and compliance - Guide, motivate and drive branch staff towards achieving shared goals - Develop new business...
-
Malaysia CIMB Group Full timeJOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...
-
Branch Manager, Kuala Selangor Branch My
2 days ago
Malaysia CIMB Group Full timeKEY RESPONSIBILITIES- Sales Planning- To develop branch sales plans in line with regional sales plans. - To identify sales opportunities, formulate and manage execution of sales plans and campaigns. - To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers) - To assign sales leads and referrals (if any) to sales team...
-
Malaysia CIMB Group Full timeResponsible for branch's performance in sales, service and compliance - Guide, motivate and drive branch staff towards achieving shared goals - Develop new business and maintain strong relationship with customers and the community - Maintain branch safety and security standards **Job Requirements**: - Preferably Managers specializing in Banking / Financial...