Customer Service Officer, Raub Branch My

5 months ago


Malaysia CIMB Group Full time

To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
- To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
- To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
- To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery.
- To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints.
- To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence.
- To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
- To approve rates, cash and check deposits up to authorized amount
- To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff To supervise staff in ensuring service and compliance standards are met.
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**Job Requirements**:

- Diploma/Degree holder or other relevant qualification
- Relevant experience in bank at least for 3-5 years
- Computer literate
- Attention to detail and strong math aptitude
- Good interpersonal skill-friendly and polite
- Good personal attributes-honest and able to work under pressure in a fast-paced environment.



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