Customer Service Officer, Kl Gateway Branch My

6 months ago

Malaysia CIMB Group Full time

**Key Responsibilities**:
**Sales & Operational Function**
- To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
- To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
- To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
- Additional role for CSD at SME Desk: _
- For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
- To participate in promoting branch products and services through cross-selling activities.

**Customer Relationship**
- To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
- To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

**Process & Compliance**
- To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence

**Operational Authority**
- To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
- To approve rates, cash and check deposits up to authorized amount
- To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
- To supervise staff in ensuring service and compliance standards are met

**Key Requirements**:

- Diploma/Degree or equivalent qualification
- At least 3-5 years relevant banking experience
- Computer literate
- Attention to detail and strong math aptitude
- Good interpersonal skill-friendly and polite
- Good personal attributes-honest and able to work under pressure in a fast-paced environment.

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