Customer Service Officer, Serian Branch My

1 week ago

Malaysia CIMB Group Full time

**JOB DESCRIPTION**

**JOB TITLE**

**CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH**

**Grade**

**Location**
- Retail & Preferred Branch**Reports to**
- Branch Manager**Other Reporting Relationships**

**Subordinates**

**Job Purpose**
- To administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures.**KEY RESPONSIBILITIES**
- Sales & Operational Function- To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
- To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
- To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
- Additional role for CSD at SME Desk: _
- For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
- To participate in promoting branch products and services through cross-selling activities.
- Customer Relationship- To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
- To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints
- Process & Compliance- To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements
are met towards achieving operational excellence- Operational Authority- To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
- To approve rates, cash and check deposits up to authorized amount
- To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
- To supervise staff in ensuring service and compliance standards are met

**Key performance Indicators**

**Qualification**
- 1. Diploma/Degree
- 2. Other Qualification**Experience**
- 3-5 years in relevant banking experience**Education & Training (or equivalent)**

**Skill/Competencies**
- To be updated based on Competency Model
- 1. Computer literate
- 2. Attention to detail and strong math aptitude
- 3. Good interpersonal skill-friendly and polite
- 4. Good personal attributes-honest and able to work under pressure in a fast-paced environment.

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