Branch Manager, Kuala Selangor Branch My

6 months ago

Malaysia CIMB Group Full time

KEY RESPONSIBILITIES- Sales Planning- To develop branch sales plans in line with regional sales plans.
- To identify sales opportunities, formulate and manage execution of sales plans and campaigns.
- To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers)
- To assign sales leads and referrals (if any) to sales team and ensure prompt attendance and follow up is taken.
- To effectively manage the target setting and cascading processes by:

- Reviewing sales target for branch sales team jointly with Regional Director.
- Allocating and communicating targets to branch sales team.
- Sales / Operations Management- To manage branch sales team to deliver optimal performance by:

- Performing all institutionalised DRM and sales management routine according to the required frequency.
- Motivating, coaching and counselling branch team.
- Monitoring team's performance and exploring opportunities to improve perfomance levels.
- Ensuring sales team is updated on latest product information and sales effectiveness techniques (i.e. engage Segment Support to conduct Sales Clinics)
- To manage day-to-day branch operational and physical activites.
- To resolve operational and admnistrative issues and escalate all critical or unresolved issues to Regional Director.
- Sales Execution- To approve fully collaterised personal loans (e.g, OD, ASB) up to RM1,000,000
- To approve FD rate exceptions (max. 5 basis points)

Customer Relationship- To develop and implement strategies to improve customer waiting time and deliver high Service Quality
- To build and maintain long term and profitable relationship with key customers, including major depositors and valued customers.
- To resolve customer and sales team-related issues and escalate all crictical or unresolved issues to the RD.
- To actively obtain feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitor information) and channel feedback to RD.
- Compliance- To manage annual financial budgets, monitor budget utilisation and profitability of branch through effecitve asset and human capital management.
- To comply with all reporting requirements including:

- AMLA (daily) & SHARP (daily via system, review of digital video recording forthightly) to be submitted to MOS
- Branch Services/ Merchandising and Housekeeping Audit (monthly) to be submitted to MOS
- Monthly Feedback Reporting to be submitted to RD and
- Branch monthly minutes of meeting to be submitted to RD and MOS.
- To ensure branch team adheres strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
- To maintain strict control over credit risk:

- Appropriately use of approval authority for daily overdrawan amounts, waivers of late charges.
- Act as a Chairman of the branch OSHA Committee
- People Management- To participate in the selection and recruitment of branch team members
- To conduct formal performance appraisal and perform career planning for branch team members (e.g. recommendation for promotion, training needs and internal transfer).
- To ensure branch team members attend designated training
- To manage branch sales team to deliver optimal performance by coaching, motivating and exploring opportunites to improve performance level.
- To provide leadership and guidance to all branch staff to ensure effective coordination and drive cost selling activities.
- To maintain an environment which promote success, teamwork and professional growth

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