Branch Manager

7 months ago

Malaysia Rentokil Initial Full time

**Rentokil Initial**:
We are looking for a motivated, dynamic Branch Manager to achieve the annual budgeted profit and growth for the branch through the effective implementation of agreed strategies and plans for customer service, customer care and the branch effectiveness through proper management of branch employees and assets in a manner consistent with the local country business plan.

To help you to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from the Service team.

**In this role you will be responsible for**:
I. GENERAL OBJECTIVES OF THE JOB
- Customer Management - Support in developing and implementing the customer management capability of the branch to meet the needs and expectations of the business and its customers
- Administration - Ensure all required reports and returns are managed on-time and prepared accurately and in line with the business requirements
- Care of Assets - Manage the assets of the business in accordance with policy
- Credit Management - Supports in managing the effective collection of debtors for the business in line with the agreed targets and timeframes
- Customer Service - Understand the needs of customers and meet them through the effective implementation of the RI Customer Service standards and procedures
- Environmental Health & Safety - Manage the branch operations in accordance with the Corporate EH&S Policy
- Reporting & Controls - Supports in reporting the business accurately and ensure all funds are managed, transparent and controlled in accordance with company requirements
- Cost Control - Supports in managing the costs of the branch both in line with the agreed budget guideline
- KPI Management - Strive to achieve the agreed KPI’s for the branch and report the progress towards achievement as outlined in the Branch Reporting Guidelines and Reporting Pack
- Store and Stocks Management - Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)
- Merger and Acquisition - supports in the integration of any acquired company into RI
- Limits of Authority - Ensure the Authority Schedule is adhered to and permissions followed

II. EXPECTED WORK
Turnover Generation
- As a Leadership team member, it is expected that the Branch Operations Manager participate actively in the formulation of the Operation strategy
- Support in meeting branch revenue target

Customer Management
- Assist in the preparation of the branch income & expenditure budgets
- To support in driving the customer retention process amongst the branch people to ensure Customer Care is a shared and valued principle across the business
- Where significant success is achieved in any aspect of customer management, share this practice and experience with senior management, so as to facilitate the transfer of best practice across the business
- Supports in reducing the CVC complaint call related top 3 KPI by agreed target & managing to meet customer retention performance target

Administration
- Supports in ensuring all required returns and reports to the Head Office are prepared accurately and dispatched promptly
- Supports in ensuring the administration staff are fully supporting both the Customer Contact Strategies agreed for the branch, along with full support for the Customer and Service Teams in the execution of outstanding customer service

People Management
- To select and recruit the agreed numbers of Service staff to fulfill the current and planned future contractual obligations of the Branch
- To maintain a high level of oral amongst the staffs under the reporting lines
- Ensure that staffs have a full understanding of the Company's objectives and policies
- To consult periodic progress reviews of all staff and to make recommendations to the Branch Manager for promotion
- To ensure a high level of competence in the required skills amongst customer development, service and clerical staff by providing continuing training and practical assistance & guidance in the field
- Conduct regular meetings with team members to cascade and discuss corporate plans and strategies and agree the tactical implementation of the branch team to fulfill those plans
- To be accountable to the number of people as resources budgeted
- Maintain friendly and co-operative relations with managers within the Division and those of other divisions within the Company
- Recognise the need for and to take action, to improve your own competence in Management by way of private study, membership of suitable associations and attendance at courses

Lead Team Performance
- Manage communication between team, share best practice (inter-dependency)
- Maintain team spirit and motivation - use healthy competition
- Set, monitor and achieve branch target
- Use training tool initiative corrective actions

Develop Performance
- Recruit and induct the right people

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