Customer Service Representative

6 months ago


Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Night Shift (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers
- ChatGPT

ChatGPT

**Job Title**: Customer Service Representative - Mandarin Speaker

**Education**: At least SHS Graduate

**Work Shift**: Graveyard

**Salary Package**: 60,000 - 90,000 PHP

**Qualifications**:

- At least 1 year of relevant experience.
- Fluent in Mandarin, English, and Tagalog.
- Sales background is preferred but not required.
- Must be willing to engage in sales activities.
- Excellent verbal and reading skills in Mandarin language.
- Strong customer service and MS Office skills.
- Willing to work onsite in McKinley, Taguig.
- Can start as soon as possible.

**Responsibilities**:

- Provide exceptional customer service support in Mandarin, English, and Tagalog.
- Engage in sales activities, promoting products or services as needed.
- Utilize excellent verbal and reading skills in Mandarin to effectively communicate with customers.
- Demonstrate strong customer service skills, addressing inquiries and resolving issues.
- Utilize MS Office tools for efficient documentation and communication.
- Work the graveyard shift according to the schedule.
- Collaborate with team members to ensure a positive and cohesive work environment.
- Adhere to company policies and procedures.


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