Strategic Account Manager – Kuala Lumpur

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Location: Kuala Lumpur

Market taking care of: Malaysia

Get to Know our Team:

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you'll get to:

  • Develop long lasting relationships with key supply partners to enable Agoda's growth in the region
  • Maintain regular and meaningful engagement with Agoda's key supply partners
  • Analyze large datasets to propose tailor-made solutions to Agoda's supply partners
  • Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda's business
  • Train and inform clients of both new and existing technologies, tools, and models
  • Prepare materials to aid in growing our business during partner meetings
  • Respond to partners requests in a timely and effective manner
  • Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda's competitiveness
  • Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones
  • Deliver on country KPIs, growth targets and country strategic initiatives
  • Support the Area Manager in preparing country reporting for senior stakeholders

What you'll Need to Succeed:

  • Bachelor's degree
  • Minimum 3 – 5 years of experience in business development and/or account management
  • Strong interpersonal skills & ability to influence both external / internal stakeholders
  • Experience in internet/e-commerce preferred
  • Strong analytical and problem-solving skills
  • Team player with a professional "get it done" attitude and work ethic
  • Proven success in acquiring, building & maintaining long term customer relationships
  • Adapts well to change and able to work in a fast-paced environment.
  • Ability to create new, innovative ideas
  • Strong Proficiency in English

It's Great if you have:

  • MBA or Master's degree
  • Experience in Travel industry

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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