Hiring customer success specialists
2 weeks ago
Position:
Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills Location: Georgetown, Penang (Onsite)
Working Hours:
Monday to Sunday, : am – : am(5 days per week, 8 working hours + 1 hour break)
Job Type:
Full-time (Rotational Shift)
Salary:
RM 3,++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound andoutbound phone calls.
Qualifications:
- Education: Bachelor's Degree, Diploma, or equivalent in any field
- Work Experience:
- Interpersonal Skills:
Technical Skills:
- Typing speed of at least wpm with % accuracy.
Responsibilities:
- Assist customers in placing online orders.
- Provide support through phone calls.
- Process payments securely.
- Proactively support customers and maintain brand reputation.
- Identify and escalate priority issues.
- Collaborate with the team to improve customer support.
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