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D365 CRM Functional Consultant
2 months ago
Dynamics 365 Functional Consultant
Join Avanade, a leading Microsoft partner, and be part of a team that shapes the future of businesses with the power of Dynamics 365. As a Dynamics 365 Functional Consultant, you will play a critical role in driving business transformation, delivering complex business solutions, and ensuring project success.
About the Role
- Lead business requirements gathering and documentation, ensuring clarity and alignment with business objectives.
- Develop detailed functional specification documents, ensuring alignment with business requirements and technical feasibility.
- Act as a liaison between business stakeholders, development teams, and quality assurance teams, ensuring seamless communication and project alignment.
- Contribute to quality analysis activities, ensuring delivered solutions meet the highest standards of quality and functionality.
- Manage and prioritize defects, leading triage meetings to assess, categorize, and assign defects to the appropriate teams.
- Prepare and present comprehensive defect summary reports to stakeholders, providing insights into defect trends, root causes, and resolutions.
- Ensure business requirements are accurately translated into system specifications, facilitating the successful integration of multiple systems and interfaces.
- Maintain clear and effective communication with all project stakeholders, ensuring that expectations are managed and met throughout the project lifecycle.
- Identify opportunities for process improvement and lead initiatives to enhance business processes and system efficiency.
Requirements
- Passion for learning, good business sense, and effective time management.
- Strong consulting skills and client-facing experience with an implementation partner and/or end user.
- Experience with the Microsoft Dynamics 365 modules.
- Experience in Business Requirements Gathering, Cross-Functional Collaboration, Systems Integration.
- Previous experience in Banking, Retail, or Service Requests is a plus.
About You
- Consultative, collaborative, and relationship-building skills.
- Resilient, adaptable, and flexible.
- Intellectually curious and passionate about technology.
- Client-centric attitude.
- Passion for learning and development.
About Avanade
Avanade is a people-first company that supports innovation and creativity. We believe in cultivating a team that helps clients unlock what's next. Our inclusive, diverse culture provides a deep sense of belonging for all employees. We are committed to improving the way humans work, interact, and live.
What We Offer
- Pathway to work on industry-leading programs of work.
- Opportunity to work with global customers.
- A people-first culture that supports innovation and creativity.
- Real-time access to technical and skilled resources globally.
Join Our Community
At Avanade, we believe in empowering every voice, encouraging boldness, and celebrating progress. We accelerate the impact of our people by amazing the client, prioritizing what matters, and acting as one. Learn more about our company culture and values.
Case Studies
- What matters to Rathbones is people-first workplace experiences and sustainability.
- Ventilator Challenge UK manufactures 20 years' worth of ventilators in 12 weeks to help save lives.
Blog
- Avanade Insights - exchange ideas that drive tomorrow's innovation.
- Inside Avanade - explore what life is like working at Avanade.
