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Service desk analyst(full- time)- penang, malaysia
1 month ago
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate the problem management workflow process. Provide clients with a reference number for their incident/request. Understand various sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become multi-skilled as workload changes occur within the Service Centre. Champion, implement or support change. Identify process efficiencies within the Service Centre and take corrective action to implement change. Discover and document processes and procedures which need to be published to the team or on the Knowledgebase. Ability to comprehend and uphold Policies and Procedures (including time reporting, attendance, etc)-
French Language Teacher
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Service Desk Analyst
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Trade Finance Process Analyst
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Operations Analyst, HR Shared Services
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Operations Analyst, HR Shared Services
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QA Analyst
4 days ago
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Airport Services Manager- Penang, Malaysia
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Penang, Malaysia Qatar Airways Full timeAbout the role We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Penang, Malaysia. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be...
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Airport Services Duty Supervisor- Penang, Malaysia
24 hours ago
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Pekerja Cuci Kereta di Kedai Usedcar
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Servicedeskanalyst(Full- Time)
2 months ago
Penang, Malaysia Axiom Technologies Full timeStrive for a high level of first-contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy...
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Quality Analyst
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Quality Analyst
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Penang Island, Malaysia Gratitude Inc. Full time**Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker - A leading BPO is looking for** Quality Analyst-Native Japanese** to...
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Penang, Malaysia Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
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Primary Teachers
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Penang, Malaysia Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
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Admin Clerk at Usedcar Center
4 days ago
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