Airport Services Manager- Penang, Malaysia

5 months ago

Penang, Malaysia Qatar Airways Full time

About the Role:
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Penang, Malaysia as Airport Services Manager.

Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Liaises with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times. Liaises with Airport Authorities and all Government agencies at the station. Represents QR at the Airport AOC. Manage and motivate airport team. Work collaboratively with the Ground Services Management team and other departments.

Key responsibilities include the following:

- Evaluate alliance, airport passenger handling strategies in conjunction with RASM affecting station’s flight summer/winter schedules.
- Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
- Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
- Provides inputs and recommendations to management regarding short and long-term service improvements/changes.
- Primary contact and liaison person for all areas of the QR airport operation at the station.
- Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Provide inputs and suggestions on processes improvements to enhance service delivery standards.
- Strike effective balance between ‘customer first’ and ‘company interest.
- Coordinate with One World Carrier for support during disruption / Crisis.
- Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
- Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:
To be successful in this role you will need:

- Relevant College or University qualification to min Bachelor's level
- Minimum 5 years relevant experience
- Experience at a Managerial role.
- Proven experience in Crisis Management.
- Wide and varied training courses attended and skills gained in an airline environment.
- Extensive overall knowledge of all areas and the airline / airport operation.
- Good Command of English language
- Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.
- Customer focus - empathy towards Customers.
- Principles and practices of program development, budget preparation and administration.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.
- Able to work under pressure.
- You must have the legal rights to live and work in Malaysia to be considered for this role._

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

  • Airport Services Duty Supervisor- Penang, Malaysia

    5 months ago

    Penang, Malaysia Qatar Airways Full time

    About the role We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Penang, Malaysia. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be...

  • Customer Services Officer

    6 months ago

    Penang, Malaysia Singapore Airlines Limited Full time

    Providing professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggage and ticket sales. - Maintain high situational awareness and work closely with...

  • Contract Manager

    2 months ago

    Penang, Malaysia Randstad Malaysia Full time

    about the companyOur client is a well known player in the Malaysia construction industry, they are looking to hire a Contract Manager to based at Penang. about the jobHandling pre & post tender management and cost planningIn charge of reviewing tender sums, terms and conditions in contract documents so projects tendered/awarded are successfulIn charge of...

  • Customer Service Officer

    5 months ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    . DIPLOMA/ADVANCE DIPLOMA/HIGHER GRADUATE DIPLOMA/DVM/DKM LEVEL 4 AND LEVEL 5 Hotel management. Minimum 1year experience - To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). Greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter. - To...

  • Assistant Outlet Manager

    5 months ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    Diploma/Degree Hotel Management -Minimum years of experience 11 year Assist the Outlets Manager in supervising the outlets operations, coordinating staff and ensures an impeccable and smooth service to the guests, and acts as the deputy during the absence of the Outlets Manager. Must also assist in lounges (F&B) whenever needed. OTHER BENEFIT 1. TRANSPORT...

  • Outlet Manager

    5 months ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    Diploma/Degree HOTEL MANAGEMENT - Minimum years of working experiences 10 years. Responsible for overall operations of assigned outlets and to maintain a high and consistent standard of service. Performs the role of a leader for an outstanding service team for guest at all time. Plan, direct and coordinate the operations of the assigned outlets. Responsible...

  • Service Account Manager, Penang Position

    2 weeks ago

    Penang, Malaysia Johnson Controls Full time

    Job Title: Service Account Manager, PenangAbout the Role:We are seeking a skilled Service Account Manager to lead our field service team in Penang. As a key member of our team, you will be responsible for managing daily activities, planning customer routes, and maintaining customer satisfaction while balancing financial goals and ensuring safety...

  • Academic Marketing Executives

    6 months ago

    Penang, Malaysia KOLEJ PTPL PENANG Full time

    To recruit students and to provide program information To give good program guidance and information to parents and students Able to participate in education fairs, workshop, school fairs and other marketing or promotional events Located in the second largest city in Malaysia, MSU College Penang is the leading college in the northern region. For those who...

  • Program Executive

    5 months ago

    Penang, Malaysia Penang Science Cluster Full time

    Plan, organise, coordinate, and execute Penang Science Cluster programs and activities to teach and mentor 21st century skills such as creativity, communication, collaboration, independence, and perseverance through workshops in coding, robotics, embedded systems, science, math, maker education etc. happening in schools, community spaces, Penang Science...

  • Customer Service Executive

    5 months ago

    Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time

    **Job Details** Location: Livingston, George Town, Penang Shift: 9AM to 6PM (Monday to Friday) Â **Who is Teleperformance Malaysia** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang...

  • Sales Executive

    5 months ago

    Penang Island, Malaysia Snowfit Malaysia Full time

    Diligently follow up and close sales opportunities. - Facilitate the smooth flow of information from client enquiry to order purchase, going above and beyond to ensure the excellent delivery of products and services that meet/exceeds customer’s expectations - Acquiring a thorough understanding of customer needs and requirements - Serve as the link of...

  • Account Executive

    5 months ago

    Penang, Malaysia Georgetown City Hotel Sdn Bhd Full time

    Providing support for clients by learning about and satisfying their needs. -Making cold calls or reaching out to prospects. -Following up with prospects several times throughout the sales cycle to ensure needs are being met. -Presenting and demonstrating the value of products and services to prospective buyers. -Compiling and analyzing data to find trends....

  • Retail Supervisor Penang

    5 months ago

    Penang, Malaysia GATTI (M) SDN BHD Full time

    8 HOURS PER DAY = SALARY 1400-2000 + GROUP COMMISSION + INCENTIVE + OTHERS UP TO 3000-4000 /MONTH!! - Welcome Full Time, Part Time, Internship - Passionate of service & advise retail outlets customers with latest sportwear products - Good in maintains high quality in outlet display with maximum cleanliness & tidiness - Maintain good relationship with...

  • Company Secretary Executive

    5 months ago

    Penang, Malaysia L & Co PLT Full time

    **Work locations**: - Johor HQ: No. 18A, 20 & 20A, Jalan Sasa 2, Taman Gaya, 81800 Ulu Tiram, Johor - Penang Branch 1: No. 90, 1st Floor, Lintang Mayang Pasir 2, 11950 Bayan Baru, Penang - Penang Branch 2: No. 188, First Floor, Jalan Tembikai, Taman Padang Lallang, 14000 Bukit Mertajam, Pulau Pinang **Responsibilities**: - To assist in incorporating new...

  • Cargo Operations Supervisor- Penang, Malaysia

    5 months ago

    Penang, Malaysia Qatar Airways Full time

    **We are recruiting for Cargo Operations Supervisor based in Penang, Malaysia.** **Accountabilities** - Coordinate with Ground Handling Agents (GHA) on regular basis to ensure QR standards and procedure are adhered to: - Ensure all safety measures are taken by operations staff as well as GHA - Ensure all staff adheres to optimal use of capacity to maximize...

  • Pekerja Cuci Kereta di Kedai Usedcar

    5 months ago

    Penang, Malaysia Penang Green Lane Full time

    PEKERJA CUCI KERETA - FULL TIME - KITA KEDAI USEDCAR DI JALAN MASJID NEGERI - WAKTU KERJA 9.30AM - 6.30PM - ISNIN HINGGA SABTU - AHAD CUTI - UMUR 25 - 50 - WARGA MALAYSIA SAHAJA - MR YONG **Show contact number** - FAVOR AUTOMOBILE - 88-S,JALAN MASJID NEGERI,11600, PILAU PINANG **Job Details** **JOB INFO & REQUIREMENT** - Contract Type- Full-time- Job Type-...

  • Executive, Northern Region

    5 months ago

    Penang, Malaysia Malaysia Airlines Full time

    **Reports To**: Station Manager **Role Purpose**: To provide personalized service to travel agents e.g. 80 agents and execute strategies to meet the targeted revenue. **Key Accountability**: - To sell products and promotions prepared by Revenue Management and monitor the sales of travel agents, by providing service and support related to FIT and groups...

  • French Language Teacher

    5 months ago

    Penang, Malaysia Alliance Francaise de Penang Full time

    Teacher of French Language (full time): - Plan, prepare and teach classes according to the students’ specific needs - Online teaching - Adapt teaching techniques to the public - Follow-up students’ progress - Create and mark tests - Perform administrative tasks (filling the class management software with the attendance and content of each class, report...

  • Junior Sous Chef

    5 months ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    Overall responsible to ensure sanitation and cleanliness of outlet plus food related areas, utensils and to support the preparation for operations OUR PARTNER OF CHOICE FOR A TOTAL TURNKEY AIRPORT HOSPITALITY SOLUTION With a mission to Make Travel Better, Plaza Premium Group is the pioneer, industry leader and the world’s largest provider in airport...

  • Chef de Partie

    5 months ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    Overall responsible for the efficient operations of the Kitchen Department working closely with the Executive Chef to maintain high standards of food quality, presentation and also hygiene and sanitation OUR PARTNER OF CHOICE FOR A TOTAL TURNKEY AIRPORT HOSPITALITY SOLUTION With a mission to Make Travel Better, Plaza Premium Group is the pioneer, industry...