Greeter (1 year contract)

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Full time

We are seeking a Greeter to embody the Cartier image and deliver exceptional client experiences at our boutique.

As an Ambassador of the Maison, you will uphold the Cartier image and provide a consistent excellent client experience through the entire client journey.

Key Responsibilities

  • Manage waiting times by informing clients about approximate waiting times, providing stock information, and sharing stories about the Maison and the boutique.
  • Ensure a smooth client flow and orientation throughout their journey in the boutique by assessing their needs and responding promptly and positively to their concerns.

Client Welcoming

  • Maintain a professional demeanor at all times to uphold the Cartier image.
  • Provide a consistent excellent client experience by offering the highest degree of courtesy and professionalism.
  • Welcome and greet clients upon arrival in the boutique and/or boutique area.
  • Thank clients upon departure.

Waiting Time Management

  • Inform clients about approximate waiting times or manage waiting times using available tools.
  • Allocate clients to available Sales Associates using available tools.
  • Provide information on stock (availability, pricing) and share stories about the Maison and the boutique.
  • Collect client data with their consent as a first phase discovery.
  • Make a boutique discovery for clients who wish to do so when circumstances permit.

Client Flow & Orientation

  • Answer client questions and assess their needs regarding orientation.
  • Respond promptly and positively to client questions, requests, concerns, suggestions, and complaints.
  • Direct clients to the appropriate representative according to appointment time slots.
  • Ensure a smooth client flow within the boutique.

Requirements

  • Excellent interpersonal skills and a strong team-player attitude.
  • Digital savvy and strong organizational skills.
  • Provide exceptional service and be client-focused.
  • Exercise flexibility and take the initiative to serve at the highest standard.
  • Maintain excellent communication in English.
  • Proficiency in Mandarin is a strong plus for managing Chinese-speaking clients.


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