Escalation Customer Service

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...

Job Requirement Availability to work in shift Highly discipline and responsible. Possess good communication, multi-task, interpersonal skills, problem solving skills and team player. Job Description To handle all types of services request and inquiries from customer. To escalate, follow up and update the service request such EDD and resolution of vehicle...

Provide good services and attend to merchants' inquiries on a timely basis. Communicate with various departments to maintain goodwill and to solve customers' and merchant problems or request Service Unit acts as a liaison between CAD and Merchants to advise on the requirements. Managing and organize among operational communication. To escalate any request or...

Overview:Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of thecompany's customers.Qualifications:Excellent in speaking, writing and reading Japanese language (Native / Business level).Independent & customer friendly.Able to demonstrate conflict resolution, negotiation and de-escalation...

If you love people, look no further You will have an exciting opportunity to connect with wide customer base, working in one of the most reputable express company - KEX ExpressThe Customer Service - Call Center will be working in Subang Jaya, USJ 1 (walking distance from BRT station - South Quay / USJ 1) and is responsible to handle all Inbound and Outbound...

If you love people, look no further You will have an exciting opportunity to connect with wide customer base, working in one of the most reputable express company - KEX ExpressThe Customer Service - Call Center will be working in Subang Jaya, USJ 1 (walking distance from BRT station - South Quay / USJ 1) and is responsible to handle all Inbound and Outbound...

Responsibilities: Answering phones from customers professionally and responding to customer inquiries and complaints. Take down customers' details, diagnose vehicle condition then arrange necessary service to assist the customers. Handling and resolving customer complaints regarding customer service problems. Completing call notes and call reports as...

Provide primarily customer service-based phone support to client's customers. Activate and engage with client/customer whilst providing accurate information of customer's issue at hand. Accurately record and update customers' cases into client's CRM and trackers following appropriate processes. Provide accurate and understandable information to all customers...

Qualifications & experience Excellent communication and interpersonal skills. Patience and empathy when dealing with customer issues. Problemsolving and criticalthinking skills. Ability to work in a fastpaced environment. Basic mathematical skills for processing orders and transactions. Flexibility to work in shifts, including evenings, weekends, and...

Job description You will become a brand ambassador for multinational automotive brandservicing clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...

Respond to customer inquiries within the agreed response time Resolve customer inquiries through our support channels Provide relevant service recovery, support, and recommendations to customers Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution...

Job Descriptions: Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times. Update our internal CS Systems with customer information & customer enquiries. Provide complete and accurate responses to customers make reference to our internal information portal (which contains detailed...

Identify and address customer needs, with a goal of total satisfaction Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers Meet customerservice department sales targets, generating leads when opportunities arise Follow company guidelines and procedures for...

Duties & ResponsibilitiesDeveloping and sustaining solid relationship with service providers to bring the best customer experiences.Manage all escalations from service providers.Provide support and guidance to service providers ensuring business continuity.Monitor and provide improvement on turn-around time of repair works.Work closely for sales and support...

1.Team Leadership and Management: Lead, motivate, and mentor a team of customer service representatives to ensure exceptional performance and professional growth. Conduct regular team meetings, provide coaching, feedback, and training to enhance team members' skills.Operational Oversight: Collaborate with different departments to ensure seamless customer...

ResponsibilitiesReview all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case...

ResponsibilitiesReview all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case...

Requirements:Minimum 6 month to 1 year call center experience in Banking CompanyHandling inbound questions/queries from clientsStrong communication and analytical skillsProficiency in Microsoft OfficeProficiency in Writing & Speaking MandarinResponsibilities:Identifying and escalating issues to supervisorsResolving customer complaints using available...

About Our ClientOur client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They focused on...