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Nurse Educator

4 months ago

Shah Alam, Selangor, Malaysia Convatec Full time
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

Position Overview

The Nurse Educator will be a hybrid role that comprise of patient education on ostomy management and generating demand for Convatec's product which is sold by 3rd Party Distributor's 3PL. Additionally, this role will be responsible to create and deliver education programs, spearhead projects and activities related to customer retention programs and assisting to conduct product related casestudies.

Principal Responsibilities

  • Conducting ostomy teaching to patients and caregivers in the usage of our ostomy products
  • Conducting trouble-shooting sessions for patients with ostomy complications when the need arises
  • Be able to recommend the right ostomy and wound products that best suit patients' needs
  • Develop and maintain account management plans to drive growth strategies for key accounts; monitor sales progress and identify opportunities across accounts
  • Work collaboratively with the Business manager and Sales Team to provide support in education programs for HCP and sales activities for both ostomy and wound care franchise, e.g., blitz program
  • Work closely with the Convatec's Customer Service Personnel in providing excellent after-sales service to patients, and facilitate the running of Convatec Membership Program / Rewards Program to ensure customer retention
  • Support the hospitals' ET nurse in their Colorectal Cancer Support Group meetings / activities in targeted hospitals
  • Work closely with KOLs to assist in monitoring product related case-studies especially for the purpose of new product listing in the hospitals

Qualifications and Experience

  • The successful candidate must hold a nursing degree or diploma, and have clinical experience
  • Previous experience as a Clinical Educator / Trainer within the medical device or healthcare industry will be an added advantage
  • Excellent communication and interpersonal skills and able to build strong business relationships with health care professionals
  • Possess good presentation skills
  • Is customer-oriented, and committed to providing high standard of service
  • Is motivated, and able to work independently
  • Possess excellent organizational and planning skills in the implementation of educational programs
  • Ability to adapt to a busy and constantly evolving environment
  • Ability to follow issues through completion
  • Committed to a high standard of excellence which includes working professionally and ethically

Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it'll be worth it.

This is stepping up to a challenge.

This is work that'll move you

#LI-JG1

#LI-Remote

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you