Nurse Educator

4 weeks ago

Shah Alam, Malaysia Convatec Full time

**Position Overview**

The Nurse Educator will be a hybrid role that comprise of patient education on ostomy management and generating demand for Convatec’s product which is sold by 3rd Party Distributor’s 3PL. Additionally, this role will be responsible to create and deliver education programs, spearhead projects and activities related to customer retention programs and assisting to conduct product related casestudies.

**Principal Responsibilities**
- Conducting ostomy teaching to patients and caregivers in the usage of our ostomy products
- Conducting trouble-shooting sessions for patients with ostomy complications when the need arises
- Be able to recommend the right ostomy and wound products that best suit patients’ needs
- Develop and maintain account management plans to drive growth strategies for key accounts; monitor sales progress and identify opportunities across accounts
- Work collaboratively with the Business manager and Sales Team to provide support in education programs for HCP and sales activities for both ostomy and wound care franchise, e.g., blitz program
- Work closely with the Convatec’s Customer Service Personnel in providing excellent after-sales service to patients, and facilitate the running of Convatec Membership Program / Rewards Program to ensure customer retention
- Support the hospitals’ ET nurse in their Colorectal Cancer Support Group meetings / activities in targeted hospitals
- Work closely with KOLs to assist in monitoring product related case-studies especially for the purpose of new product listing in the hospitals

**Qualifications and Experience**
- Previous experience as a Clinical Educator / Trainer within the medical device or healthcare industry will be an added advantage
- Excellent communication and interpersonal skills and able to build strong business relationships with health care professionals
- Possess good presentation skills
- Is customer-oriented, and committed to providing high standard of service
- Is motivated, and able to work independently
- Possess excellent organizational and planning skills in the implementation of educational programs
- Ability to adapt to a busy and constantly evolving environment
- Ability to follow issues through completion
- Committed to a high standard of excellence which includes working professionally and ethically

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

**This is stepping up to a challenge.**

**This is work **that’ll** move you**

LI-JG1

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**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

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