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Senior Manager – Broking Operations

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Marsh McLennan is seeking candidates for the following position based in the Kuala Lumpur Office:

Senior Manager – Broking Operations

What can you expect?

  • Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
  • Access to colleague resource groups that provide mentorship and development opportunities
  • Interact diverse colleagues and stakeholders from various line of business within Marsh McLennan

What is in it for you?

  • Career Development and Training Opportunities
  • Explore opportunities to work on regional and global projects
  • Conducive Smart Office work environment

We will count on you to:

  • To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. To be able to honor the commitments made to internal stakeholders.
  • Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries.
  • Responsible for managing available resources (people, process) effectively to ensure operational efficiency.
  • Maintain a day-to-day stakeholder interaction & develop relationship with first line managers of operating companies for constant flow of information on performance (daily, weekly, monthly), exceptions, expectations, forecasts, process changes and new opportunities
  • Will be required to provide stakeholders with a value-add experience by partnering on operational decisions. Initiate and influence expectation setting discussion with operating companies.
  • Should have a view of the competencies, potential and performance levels of team to be able to create development plans for skill requirements (manage & mentor average performing team members).
  • Responsible for setting goals for team, reviewing and giving timely and objective feedback to all teams with a view to identify skill and competency gaps and develop learning plans.
  • Responsible for implementing people development plans for current and future skill requirements of the team.
  • Responsible for ensuring an engaged workforce with a view of levels of engagement and 'intent to stay' of team.
  • Effectively drive a culture of adherence to policies & procedures by the team as per organization's standards and laid out SOPs.
  • Maintain performance on risk and compliance & highlight areas of improvement in operations risk.
  • Report & highlight exceptions on processes, people, policies and escalate similar exceptions decision made wherever.
  • Undertake ad-hoc assignments/any other tasks by regional office or Group Audits.
  • Business Process Improvement projects.

What you need to have:

  • Degree in Business Administration, Finance or Insurance related fields; MBA preferred.
  • Experience in LEAN, Six Sigma, or KAIZEN is valued in the insurance industry for its ability to enhance efficiency and streamline processes.
  • Minimum of 20 years working experience out of which 10 is in a managerial role 10 experience in operations in Insurance / financial services/ offshore processing organizations with proven track record in service delivery.
  • Previous Shared Service or BPO experience dealing with regional / onshore stakeholders.
  • Experience in handling insurance operations, dealing with regional or onshore stakeholders, and managing large process transitions or migrations is highly valuable in the insurance industry.
  • A strong understanding of the insurance and/or financial services sectors, along with a solid grasp of operations management fundamentals and quality tools, is essential for success in the industry.

What makes you stand out:

  • Good command of spoken and written English. Chinese Proficiency is an added advantage.
  • Analytical ability and Decision making.
  • Communication, Influencing and Negotiation skills.
  • Leadership and People management.
  • Planning and organizing.
  • Resource Management.
  • High Stress tolerance.
  • Must have high proficiency in Microsoft Office.

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person