Customer Onboarding Executive

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Fourtitude Full time

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions, and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia, and Thailand.

Here is our principle to sales – We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:
  • Engage with prospects to understand their needs and assist in product setup.
  • Coordinate with the sales team to onboard prospects to customers.
  • Conduct online product demos and product training.
  • Help the sales team in handling inbound sales inquiries promptly and professionally.
  • Gather feedback from customers on their onboarding experience and their suggestions for product improvements.
Job Requirements:
  • Passionate about hotel technology (software, system, and hotel industry).
  • Develop deep knowledge about the products & services offered by Softinn.
  • Good communication skills and presentation skills.
  • Excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
  • Ready to learn, proactive, result-driven, organized, and detail-oriented.
Not Mandatory, but BONUS if:
  • Has working experience in a sales department or customer-support department.
  • Familiar with SaaS (software-as-a-service) business.
  • Familiar with HubSpot.
  • Familiar with the hotel industry.
  • Understand inbound sales.
Report to Work options:
  • Melaka branch.
You Should Join if:
  • You enjoy solving customer's problems with digital solutions.
  • You love to win and are willing to go the extra mile.
  • You believe a better product helps improve efficiency and brings smiles to hoteliers.
You should NOT join if:
  • You don't enjoy learning new skills.
  • You don't enjoy interacting with customers remotely.
  • You don't enjoy helping customers gain more value from using our products.
Salary Range:
  • RM 2,000 to RM 4,000 (not including commission).
Employee Benefits:
  • Medical insurance coverage.
  • Free flow of snacks.
  • Casual dress code.
  • Monthly potluck party.
  • Attractive commission.
Additional Perks for Your Role:
  • HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro).
  • HubSpot CRM Certification (Certificate with your name on if you pass the test).
  • Mobile phone call and data plan allowance.
  • Coursera PLUS Subscription (for training & development).
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