Customer Experience Executive

2 weeks ago

Shah Alam, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

This job is about being a Customer Experience Executive, where you'll help customers through calls and chats. You might like this job because you'll blend sales with service, solve problems, and improve how we help clients—all while keeping their info secure

What you will do

As a dedicated Customer Service Executive, you'll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

  1. Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns.
  2. Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques.
  3. Expertly articulating and presenting information about our products while professionally managing high inquiry volumes.
  4. Embracing accountability for individual KPIs and working cohesively towards team goals.
  5. Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions.
  6. Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers.
  7. Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times.
Job Requirements

Who you are

Here is your opportunity to shine We're looking for candidates who are also ready to unlock a world of possibilities.

  1. Strong proficiency in ENGLISH (C1) giving you a chance to showcase your language skills.
  2. 1 year experience in Customer Service and financial industry is a must.
  3. Good command of English or Bahasa Malaysia to round out your communication abilities.
  4. Previous experience in a contact centre or customer service role? That's a big plus
  5. A minimum DIPLOMA qualification, showing that you have the fundamentals in place.

Additional info

Take a look at what we offer:

  1. We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you
  2. Let's talk compensation: an enticing commission structure that rewards your hard work.

Additional Benefits

  1. EPF / SOCSO / PCB.
  2. Medical and Hospitalisation Leave.
Skills

Customer Service

Verbal Communication Skills

Time Management

Teamwork

Organizational Skills

Company BenefitsWe Care For You

Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

KPI Incentives

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

Training and Development

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.

Supplement Pay

We provide supplement pay such as overtime, performance bonus, and yearly bonus too

Promotion

We offer promotion initiatives to people who are able to excel in their role and grow with Daythree

Opportunities for everyone

We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree.

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