Club Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Believe Fitness Full time

Believe Fitness is seeking a passionate and results-oriented Club Manager to oversee all aspects of our fitness facility. As a leader who embodies our core values of Drive, Humility, and Generosity, you will play a crucial role in creating an exceptional member experience and driving club success.

Responsibilities

Operations management

  • Ensure the smooth and efficient operation of the club, including equipment maintenance, hygiene standards in locker rooms and showers, and adherence to safety regulations.
  • Oversee staff scheduling, performance management, and training. Implement servant leadership principles to motivate, mentor, and develop team members.
  • Manage club budgets, controlling expenses and maximising revenue through strategic initiatives.

Member engagement and retention

  • Develop and execute marketing strategies such as free passes, trial memberships, and promotions to attract new members.
  • Drive member satisfaction through personalised interactions, addressing concerns promptly, and exceeding expectations.
  • Design and promote engaging fitness activities to meet member needs and contribute to club growth.
  • Analyse club performance in terms of membership, revenue, and staff effectiveness.
  • Develop strategies to increase sales and maintain financial stability.
  • Stay informed about industry trends and implement best practices to enhance the club's competitive edge.

Qualifications

  • Minimum 2-3 years of experience in a club management or related leadership role.
  • Proven track record of success in achieving sales and revenue targets.
  • Strong understanding of fitness industry trends and best practices.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Ability to lead by example and cultivate a positive and productive work environment.
  • Proficient in Microsoft Office Suite and fitness club management software (preferred).

Please note: Conducting personal training sessions may not be a primary responsibility, but the ability to do so could be a valuable asset.

Note: This job description is a general outline and may be adjusted to fit the specific needs of the company.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Wellness and Fitness Services

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