Senior Immigration Services Specialist

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sirva Bgrs Llc Full time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Thursday, March 20, 2025 at 4:00 PM

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

Sirva is now seeking Senior Immigration Specialist to support our international clients and be part of the team in Malaysia.

This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for Sirva?

Being an international brand with a cross-regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.

Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Function and Responsibilities:

  • Serve as the primary point of contact for corporate clients seeking immigration support
  • Well versed with the end-to-end of the Malaysia Immigration process flow
  • Prepare and review immigration forms and support documentation to ensure accuracy and compliance.
  • Proactively follow defined processes to complete tasks within prescribed timelines and protocols.
  • Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships
  • Ensure clear communications with all stakeholders (internal and external) throughout the whole process
  • Record, track, monitor and follow up post lodgment requests from immigration.
  • Identify potential issues that may cause delays or application denials and raise promptly manager and client
  • Help to improve and define processes, and support implementation of new/revised processes
  • Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.
  • Provide regular updates to clients on changes to immigration rules.
  • Conduct research as required to support case needs.
  • Attend seminars, business meetings, and presentations as the presenter when required.

Job Qualifications:

  • Demonstrate exceptional planning and time management skills with an ability to multi-task
  • Be meticulous and detail oriented.
  • Demonstrate versatility and agility in adjusting to changes in policy, client expectations, and case volumes.
  • A collaborative team player with strong customer service acumen and solid analytical skills.

Apply Now

If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

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