Immigration Program Assistant
3 days ago
Exodus MM2H Sdn Bhd is a full-fledged government-appointed agency specializing in MM2H and PVIP applications, helping international clients relocate, retire, invest, and pursue education opportunities in Malaysia. We are committed to providing exceptional customer service and ensuring a smooth application process for our clients.
Responsibilities:
- Handle client inquiries and provide accurate information regarding immigration programs.
- Assist clients with pre-registration, document submission, and application processes.
- Coordinate with internal teams to ensure smooth processing of client applications.
- Maintain and update customer records in the CRM system.
- Follow up on client inquiries and ensure timely responses.
- Handle customer complaints and resolve issues in a professional and efficient manner.
Requirements:
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
- Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
- Ability to handle documentation and client records with accuracy.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-focused approach.
- Proficiency in Microsoft Office and CRM software.
- Knowledge of MM2H and PVIP programs is an added advantage.
Benefits:
- Competitive salary and performance-based incentives.
- Employee Discount.
- Year End Bonus.
- Annual Dinner.
- Staff Promotion.
- Staff Activities.
- Friendly and supportive work environment.
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