Senior Immigration Operations Coordinator
5 days ago
Job Description
Fragomen's Shared Services Operation in Malaysia requires a skilled professional to drive operational excellence and enhance service quality across the APAC region.
As a Senior Immigration Operations Coordinator, you will be responsible for managing the operational excellence framework, ensuring efficient delivery of the Firm's goals and client services.
You will learn the end-to-end operational flow, develop an in-depth understanding of available platforms, and identify opportunities to improve operating efficiency.
Responsibilities
- Draft immigration applications according to documentation received from clients and respective regional immigration portals.
- Maintain accurate and confidential client information in Fragomen's database.
- Engage with senior associates and lawyers to manage client immigration needs effectively.
- Proactively identify and resolve problems, escalating when necessary to ensure maximum client experience.
- Deliver high-quality work products on time, prioritizing competing demands and meeting deadlines in a fast-paced environment.
- Ensure effective workflow management, adhering to established procedures and standards.
- Collaborate with stakeholders, promoting teamwork and dependability.
Skills and Qualifications
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