Senior Immigration Operations Coordinator

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time

Job Description

Fragomen's Shared Services Operation in Malaysia requires a skilled professional to drive operational excellence and enhance service quality across the APAC region.

As a Senior Immigration Operations Coordinator, you will be responsible for managing the operational excellence framework, ensuring efficient delivery of the Firm's goals and client services.

You will learn the end-to-end operational flow, develop an in-depth understanding of available platforms, and identify opportunities to improve operating efficiency.

Responsibilities

  1. Draft immigration applications according to documentation received from clients and respective regional immigration portals.
  2. Maintain accurate and confidential client information in Fragomen's database.
  3. Engage with senior associates and lawyers to manage client immigration needs effectively.
  4. Proactively identify and resolve problems, escalating when necessary to ensure maximum client experience.
  5. Deliver high-quality work products on time, prioritizing competing demands and meeting deadlines in a fast-paced environment.
  6. Ensure effective workflow management, adhering to established procedures and standards.
  7. Collaborate with stakeholders, promoting teamwork and dependability.

Skills and Qualifications



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