Key Account Specialist cum Trainer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ocard Rewards & Loyalty (M) Sdn Bhd Full time

This job is about being a Key Account Specialist cum Trainer for Ocard Rewards. You might like this job because you'll train merchants on loyalty programs, resolve issues, and provide feedback for program enhancement.

The Key Account Executive/Trainer will play a pivotal role in ensuring the successful onboarding and training of merchants who have joined the Ocard Rewards and Loyalty program. This position will focus on providing comprehensive training on customer registration, redemption processes, and other relevant aspects of the program.

Responsibilities:

  1. Account Activation:
    Coordinate with the Business Development team to identify newly acquired merchants.
    Conduct thorough onboarding processes to ensure merchants are fully equipped to utilize the Ocard platform.
    Assist merchants in setting up their accounts, customizing their loyalty programs, and integrating Ocard with their existing systems if any.
  2. Initial Support:
    Provide dedicated support to merchants during the initial stages of their Ocard partnership.
    Address any technical issues, questions, or concerns promptly and effectively.
    Guide merchants on best practices for promoting their loyalty program and engaging customers.
  3. Feedback Collection:
    Work closely with the marketing team to gather feedback from merchants on their experience with the Ocard platform and program.
    Identify areas for improvement and provide recommendations to the marketing team.
    Contribute to the development of new features and enhancements based on merchant feedback.
  4. Account Management:
    Build and maintain strong relationships with merchants.
    Monitor merchant performance and provide recommendations for improvement.
    Identify opportunities to increase merchant engagement and loyalty.
    Resolve any issues or disputes that may arise.
  5. Training and Development:
    Deliver ongoing training and support to ensure merchants are up-to-date with program updates and best practices.
    Provide hands-on guidance on customer registration, redemption processes, and loyalty program management.
Job Requirements
  1. Diploma or Bachelor's degree in Business, Marketing, Communication, or a related field.
  2. Proven experience in account management, customer service, or training roles.
  3. Good with PR, Communication, CRM, and rewards knowledge would be a bonus.
#J-18808-Ljbffr
  • writer cum trainer

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Smart Reader Worldwide® Full time

    This job is for a WRITER CUM TRAINER (MANDARIN). Develop educational materials and deliver training. You might like this job because it involves teaching, curriculum development, and program assessment.ResponsibilitiesDevelop materials in line with curriculum standardsDeliver training and monitor, coach, and evaluate participant progressConduct tutorials and...

  • writer cum trainer

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Smart Reader Worldwide Full time

    This job is for a WRITER CUM TRAINER (MANDARIN). Develop educational materials and deliver training. You might like this job because it involves teaching, curriculum development, and program assessment.ResponsibilitiesTo develop materials in line with curriculum standardsTo deliver training and is responsible for monitoring, coaching, and evaluating...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Smart Reader Worldwide® Full time

    This job is for a WRITER CUM TRAINER. Develop educational materials and deliver training that enhances the learning experience of students. If you enjoy teaching, curriculum development, and program assessment, this might be the role for you.Key ResponsibilitiesDevelop engaging learning materials aligned with curriculum standardsDeliver interactive training...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Amgen Inc. (IR) Full time

    Job SummaryAmgen is looking for a Key Account Specialist to join our team in Malaysia. The successful candidate will have a Bachelor's degree preferably in Science, Pharmacy or equivalent, and prior experience in niche or specialty portfolio is required.You will identify customers' unmet needs and expectations, and convert them to opportunities with sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BABA PRODUCTS (M) SDN. BHD. Full time

    Company DescriptionBABA PRODUCTS (M) SDN. BHD. is Malaysia's leading supplier of Curry Mixes and Spice Powders. With a range of over 30 products that adhere to the highest quality standards and are HALAL certified, we ensure the freshest products on the shelf for our customers nationwide and in Singapore.Role DescriptionThis is a full-time on-site role for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    Cloud Specialist cum Delivery Manager ID:56651Salary: 15,000 MYR ~ 20,000 MYRLocation: BangsarPosted: 2 months agoOverviewWe are seeking an experienced and highly motivated Cloud Specialist cum Delivery Manager to join our team. The successful candidate will be responsible for delivering cloud-based solutions on AWS and Azure platforms, managing cloud...


  • Kuala Lumpur, Kuala Lumpur, Malaysia A1 Distribution Sdn Bhd Full time

    Key ResponsibilitiesThe Accounts cum HR Manager will be responsible for preparing monthly / yearly management accounts and reporting to the director. They will maintain accurate financial records, ensuring compliance with accounting standards, tax laws, and internal policies. The successful candidate will also oversee and manage accounts payable / receivable...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Smart Reader Worldwide Full time

    We are seeking a highly skilled and motivated individual to join our team as a Writer Cum Trainer (Mandarin). In this role, you will have the opportunity to develop educational materials and deliver training programs that make a real difference in the lives of our learners.Job OverviewThis position involves creating engaging content, designing and delivering...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ONION Technology Sdn Bhd Full time

    Job Title: Accounts cum Admin ManagerLocation: Malaysia (Work from Home with Weekly Office Visit in Bangsar South, Kuala Lumpur)Company: ONION Technology Sdn BhdAbout Us:ONION Technology Pte Ltd is a leading Data Center solution company from Korea, with its Asia Pacific headquarters based in Singapore. We specialize in delivering innovative and efficient...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full time

    Fostering a culture of continuous learning is essential to our success as a forward-thinking organization. As a Learning & Development Specialist / Trainer at JurisTech, you will be responsible for driving technical mastery, creating real-world simulations, shaping future leaders, trailblazing the onboarding journey, collaborating for impact, and measuring...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sin Lian Wah Lighting Sdn Full time

    Job OverviewSin Lian Wah Lighting Sdn Bhd is seeking a highly motivated Key Account Development Specialist to join their team. This role will be responsible for building and maintaining relationships with key clients in the lighting industry.ResponsibilitiesAccount Opening: Identify and pursue new business opportunities with existing and potential...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time

    Job OverviewAs a Key Account Manager at Lazada, you will play a critical role in driving sales growth and achieving revenue targets for our key accounts in the Malaysia market. Your primary responsibility will be to manage and develop a portfolio of key accounts, establishing and maintaining strong relationships with decision-makers and providing tailored...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Full time

    At SummitNext Technologies, we're on a mission to deliver exceptional services and solutions. As an Account Administrator cum Scorecard Expertise, you'll play a crucial role in our team's success.We're seeking a detail-oriented and proactive individual with strong background knowledge in scorecard management. The ideal candidate will possess advanced skills...

  • Technical Trainer

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Key ResponsibilitiesDeliver technical training to clients and internal teamsDevelop and update training materials to align with product updates and industry trendsConduct technical workshops and seminarsProvide ongoing technical support to clients across the APAC regionAssist in the development of technical competency standardsConduct assessments to measure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Murata Electronics Singapore Pte Ltd Full time

    We are seeking a talent and experienced Account cum Admin Officer to join our Sales Admin team. The officer role will be responsible for managing Account Receivable and Account Payable, ensuring accuracy in accounting records, and providing monthly reports. Provide general administrative support and collaborate with other departments for company events and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time

    Job Responsibilities:Facilitate Training Programs: Deliver both in-house and on-site training sessions on Accounting Systems, utilizing internal and external platforms to enhance user proficiency and system understanding.Conduct Training Needs Analysis: Assess and analyze learning requirements, designing tailored training strategies to address identified...

  • Key Account Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Dancom Group Full time

    As a Key Account Manager at Dancom Group, you will be responsible for managing and growing key accounts to drive revenue and achieve strategic business objectives. This is an exciting opportunity to work for a leading company in the industry and make a significant impact on the organization's success.Key responsibilitiesDevelop and maintain strong...


  • Kuala Lumpur, Kuala Lumpur, Malaysia VML South Africa Full time

    At VML South Africa, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.We have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JurisTech Full time

    Learning & Development Specialist / TrainerWhy Us?Join the fastest growing lending and recovery solutions company.Work with colleagues who understand how to build great software.Enjoy breathtaking recognition and rewards.About JurisTechFor over 27 years, JurisTech has been developing sophisticated, enterprise-class software for the largest banks and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Astra Family Full time

    As a Key Client Support Specialist at Astra Family, you will be responsible for building and maintaining strong client relationships to drive sales growth and customer satisfaction.ResponsibilitiesSupport Senior Key Account Manager in developing and executing sales strategies for key accounts.Plan promotional campaigns to increase product visibility.Key...