Executive, Claims Investigator

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time
Allianz General Insurance Company

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 59010

Position: Non-Executive

Summary

We are seeking a highly skilled professional to join our Claims Control & Specialised Claims Unit. As a key member of our team, you will be responsible for Market Intelligence, serving as a Claims Specialist, overseeing Performance Management, and handling Fraud Management. Your expertise will ensure efficient and effective claims processing while safeguarding against fraudulent activities. If you're passionate about claims and have a keen eye for detail, we want to hear from you

Responsibilities:

  1. Perform and/or oversee the following duties and responsibilities within the department:
  2. Regularly review open files to identify root causes of claims leakage and translate findings into action plans to reduce leakage through process improvements and/or training.
  3. Manage the specialised claims from point of notification up to settlement, including managing the progress of Adjusters' investigations.
  4. Periodically monitor outstanding claim files with Adjusters.
  5. Review work processes and provide solutions for improving claim guidelines and work processes.
  6. Assist in the department's administrative works, systems, and procedures for smooth operations and continuous improvement.
  7. Investigate potential fraud cases to uncover fraud patterns and the parties involved.
  8. Develop claim review plans (including outstanding and closed cases).
  9. Review, investigate, and actively involve in all complex and contentious claims referred to the team to ensure compliance with policy requirements and smooth settlement.
  10. Analyze and maintain up-to-date knowledge and data of fraud trends in the market.
  11. Backup team members and assume responsibilities as required.
  12. Perform other duties as delegated by Management.
  13. Ensure compliance with policies, guidelines, and regulations.

Requirements:

  1. At least 3 years of experience in the insurance claims industry, focusing on fire/engineering and other non-motor cases.
  2. Strong understanding of insurance policies and claims processing.
  3. Excellent communication and negotiation skills.
  4. Ability to work independently and as part of a team.
  5. Strong attention to detail and organizational skills.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.

#J-18808-Ljbffr

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