Assistant Manager, Investigation

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as an Assistant Manager for the Investigation team.

Job Purpose

  • To obtain medical evidence/report/history from clinic/hospital/doctor/relevant institutions to substantiate claims decision for health claims cases sent for investigation.

The Role:

  • Conduct objective, fair, detailed and timely investigation on dubious health claims cases in supporting claims assessment.
  • Perform interpersonal and communication skills with various stakeholders while conducting investigation works.
  • Collect, secure and manage evidential material and confidential information gathered during investigations activities.
  • Undertake analysis, identify issues from health claim cases and provide strategies to obtain relevant information to rectify the issues.
  • Work collaboratively with other departments and where appropriate refer matters to them under the relevant findings from the course of investigation.
  • As part of the leadership team, work with key stakeholders to proactively shape the organisation's culture and conduct environment that is aligned to the organization's Core Values.
  • Champion culture and conduct behavioral expectations within the Department/Division.
  • Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
  • Highlight any potential concerns /risks and proactively share best risk management practices.
  • Other responsibilities entailed.

The Person:

  • Possess at least a Bachelor's degree or professional qualification in Finance/ Accounting/ Business Administration/ Pharmacy or other related fields.
  • At least 5 years working experience; proven understanding in Investigations, Medical/ Pharmacy/ Laboratory knowledge.
  • Strong analytical skills with an enquiring mind to efficiently carry out effective investigations.
  • Good management, organizational, leadership and communication skills.
  • Demonstrates alignment with the organisation's core values through expected behaviours.
  • High level of integrity, takes accountability of work and good attitude over teamwork.
  • Takes initiative to improve current state of things and adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P.

#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia bioM?rieux BV Full time

    Job DescriptionThe PositionOrganon embraces treating all people with respect and doing what is right as core values that empower individuals to achieve their potential. To further that commitment, the Manager, Global Investigations will assist the Executive Director of Global Investigations and Litigation to perform monitoring and investigative activities...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Role OverviewThis Transaction Investigation Manager position involves leading investigations into potential suspicious transactions and activities, leveraging escalation findings from Level 1 and Level 2 investigation teams to inform your investigations.ResponsibilitiesLead investigations into potential suspicious transactions and activities, including...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential BSN Takaful Berhad Full time

    The role of Assistant Manager (Fraud Investigation Unit) at Prudential BSN Takaful Berhad is crucial in ensuring the efficient and effective management of fraud claims. This includes:Assisting the immediate supervisor in managing fraud claims efficiently.Meeting or exceeding management's expectations regarding operational processes related to...

  • Assistant Manager

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    The successful candidate will have the opportunity to work in a dynamic team environment, contributing to the achievement of Company goals through efficient and effective claims investigation and due diligence.This role requires strong analytical and problem-solving skills, with the ability to investigate complex claims issues and make fair, impartial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    About the RoleWe are looking for an exceptional Investigations and Security Manager to join our Shopee team in Penang. As a key member of the Operations team, you will be responsible for investigating incidents and ensuring the security of our premises.Main Responsibilities:Conduct comprehensive investigations into security incidents.Develop and implement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential BSN Takaful Berhad Full time

    The ideal candidate for this role will have a strong background in fraud investigations, excellent analytical skills, and the ability to work collaboratively with cross-functional teams.As Assistant Manager (Fraud Investigation Unit), you will be responsible for conducting thorough investigations of complex claims, identifying potential fraud, waste, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    We are seeking an experienced professional to join our team as an AVP, Investigation Unit at Great Eastern Life Malaysia.The role of the AVP, Investigation Unit is to lead and manage the Investigation team to ensure that cases of suspicion of non-disclosure or pre-existing conditions are investigated fairly and thoroughly.The ideal candidate will have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia bioM?rieux BV Full time

    Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Investigation Director to join our team at bioMérieux BV. As an Investigation Director, you will be responsible for leading and managing complex internal investigations across various business units, ensuring timely and thorough resolution of matters.You will work closely with...

  • Investigation Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    Job OverviewThe Role of Senior Case Analyst involves conducting in-depth investigations into dubious health claims cases. As a key member of the Investigation team, you will be responsible for obtaining medical evidence to support claims decisions. Your expertise in interpersonal and communication skills will enable you to effectively collaborate with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Job DescriptionWe are seeking a skilled AML/CFT Investigator to join our team at RHB Banking Group. As a key member of our Compliance department, you will play a vital role in ensuring the integrity of our financial systems and preventing illicit activities.Main Responsibilities:Leverage escalation findings from Level 1 and Level 2 investigation teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential BSN Takaful Berhad Full time

    Asst. Manager, FWA Claims Fraud InvestigationsThe Assistant Manager (Fraud Investigation Unit) plays a crucial role in ensuring efficient and effective fraud claims management including:Assist the immediate supervisor in managing fraud claims efficiently and effectively.Meet or exceed management's expectations regarding operational processes related to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as an AML/CFT Surveillance Investigator. As a key member of our compliance risk management team, you will be responsible for conducting thorough investigations into potential suspicious transactions and activities.Key ResponsibilitiesConduct holistic investigations on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Job DescriptionRHB Banking Group is seeking a highly skilled and experienced AML/CFT Investigator to join our team. As an AML/CFT Investigator, you will be responsible for conducting investigations into suspicious transactions and activities, identifying potential money laundering and terrorist financing risks, and developing strategies to mitigate these...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    At Great Eastern Life Malaysia, we are committed to providing the best possible solutions for our customers. As a leader in the insurance industry, we strive to maintain the trust of our policyholders by ensuring that all claims are investigated fairly and thoroughly.The AVP, Investigation Unit plays a crucial role in this process, leading and managing the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Deloitte PLT Full time

    Deloitte PLT is a global leader in forensic, dispute and data advisory services. Our Fraud and Investigation Services team in Singapore supports clients exposed to risks from financial crime, fraud and other economic crimes.We are looking for suitably qualified professionals to join our team. As a Forensic Investigator, you will service clients in Singapore...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Job DescriptionWe are looking for a seasoned professional to fill the role of Fraud Investigation Lead at AEON Credit Service (M) Berhad.The ideal candidate will possess strong analytical skills and experience in investigating complex financial discrepancies.The successful candidate will be responsible for conducting thorough investigations into customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wise Full time

    Company Overview:Wise is a global technology company building innovative solutions to simplify cross-border money movements. Our mission is to make international transactions seamless, secure, and cost-effective for individuals and businesses worldwide.We're on a quest to create a new network for the world's money, one that operates without borders or bias....


  • Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full time

    S-RM Intelligence and Risk Consulting is a global consultancy that helps clients solve complex information security challenges. Our team of experts provides intelligence and cyber security services to a wide range of clients.The Role OverviewWe are seeking an experienced Cyber Threat Investigation Manager to join our Incident Response team in Kuala Lumpur....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nestlé SA Full time

    About the RoleNestlé SA is seeking a highly skilled Cybersecurity Threat Investigator to join our team. As a CyberSOC Digital Forensics Specialist, you will be responsible for performing forensic investigations of cyber events, insider risk, and misconduct activity; supporting Legal, Compliance, HR, and Audit teams with internal investigations; and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    PAMB | Assistant Manager, Customer Promise - Investigation and Technical ClaimsApply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24040321Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...