Asst. Manager, FWA Claims Fraud Investigations

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential BSN Takaful Berhad Full time
Asst. Manager, FWA Claims Fraud Investigations

The Assistant Manager (Fraud Investigation Unit) plays a crucial role in ensuring efficient and effective fraud claims management including:

  1. Assist the immediate supervisor in managing fraud claims efficiently and effectively.
  2. Meet or exceed management's expectations regarding operational processes related to claims.
  3. Investigate complex claims, including out-of-office investigations, to rule out suspected fraud.
  4. Analyze associated risks, trends, and the effectiveness of fraud prevention and detection activities.

Key Accountabilities:

  1. Conduct thorough investigations of complex claims to identify potential fraud, waste, and abuse.
  2. Collaborate with the Claims Fraud Investigation team to gather evidence and rule out fraudulent activities. Provide recommendations on claims handling based on investigation findings.
  3. Data Analysis and Reporting - Coordinating Fraud, Waste, and Abuse MI and Intelligence
  4. Review Fraud claims data to identify patterns, anomalies, and emerging threats.
  5. Analyze associated risks, trends, and the effectiveness of fraud prevention and detection activities.
  6. Prepare daily, monthly, and ad-hoc statistical reports related to claims and fraud.
  7. Assist the Head of Fraud in required data and findings to be presented to management, the fraud, waste, and abuse working group, and/or the Claims committee.
  8. Collaborate with colleagues across the business to gather relevant data related to fraud, waste, and abuse.

Requirements:

  1. Tertiary education in any field. Preferred field: A relevant degree, such as a Bachelor's or University Degree in fields like Accounting, Finance, Law, Economics, Business, Education, Engineering, Biomedical/Biotechnology/Bioscience/Business Administration/Mathematics/Economics.
  2. Experience: Minimum 3 years' experience in life insurance/takaful/claims operations and management.
  3. Passing Professional Examinations: Life insurance qualification eg. ACII, AMII, AAII, FLMI is an advantage.
  4. Data Analytics: Proficiency in analyzing large datasets using tools like Excel, SQL, or specialized data analytics software.
  5. Statistical Analysis: Ability to interpret statistical findings and apply them to fraud investigations.
  6. Data Visualization: Familiarity with tools like Power BI, or similar platforms for creating visual representations of data.

We embrace a hybrid work model which offers flexibility to work in ways that inspire your best performance while staying connected to the team. Joining us means being part of a dynamic, purpose-driven team where innovation meets compassion. Whether you're looking to grow your career, or be part of something bigger, PruBSN is the place for you.

Your future starts here. Are you ready?

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