Specialist, FM COO Sales, CCG KL

Add expected salary to your profile for insights

• Learn the Sales Business and develop into being a key contributing member of the Sales Business.
• Be a role model for the team, driving the growth and development of the team as well as improving the service level and process efficiency.
• Implement the overall support structure agenda for the Markets Sales business, and work with business leads to define priorities and goals for the different functions.
• Improve sales productivity and efficiency by helping to drive an automation and standardisation agenda.
• Improve client experience via better services. Responsible for solution finding of client pain points and the end-to-end execution of solving issues.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.

• Client and Data Analytics. Support the analysis of identifying wallets and client prospect/account management. Enable building of future data analytics workflow.
• Execute plans to reduce top operational risks and costs.
• Execute plans to improve productivity of Sales, improve firm's automation and process efficiency.
• Supporting the Markets Sales COO team with activities, such as data clean ups, Sales outreaches, report generation and analysis, data visualization, platform management, and process enhancements.

• Continuously improve business management efficiency by simplifying and standardizing operational processes and procedures.
• Identify and implement best practices in resources and processes, ensuring consistency and relevance to the business.
• Identify and drive opportunities to automate, especially in areas of regular reporting.

• Lead by example and build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with business partners.
• Actively communicate vision, priorities, and progress to the business to foster engagement, awareness, and motivation.
• Contribute to continuous process improvement and sharing best practices.
• Ensure the team is adequately resourced and staffed by an appropriate number of competent staff sufficiently independent to perform duties objectively.
• Support the delivery of adequate and appropriate systems and controls to comply with Group and Business policies, procedures, standards, and codes, including those governing Risk types, Compliance, ITO, Finance and Reputation.
• Understand the principles and standards relevant to Enterprise Risk Management Framework.
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns.

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of business.
• Support supervision of the framework to ensure business functions covered by this role comply with internal policies, procedures, codes and applicable external laws and regulations and adhere to the expected high standards set out in the FM Code of Conduct.
• Support the assessment and effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Support delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Internal:

• Markets Sales Global and Regional Heads
• Technology
• Markets COO Team
• FM Operations
• CIB COO Team
• Group and Regional Support Functions

• As delegated by line management from time to time.
• Embed Here for good and Group's brand and values in Malaysia; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• Client Data Analytics.
• Trade Data Analytics.
• Business - Market Knowledge.
• Business - Products and Processes.
• Information Systems - Applications & PC Skills.
• Information Systems - Data Conversion and Reporting.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world's most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank's Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank's two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs