Operational Specialist

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AI Rudder Full time

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Language requirement: fluent in Mandarin, fluent in at least one of Malay and English languages.

Job Description
  • Design & build robots on schedule according to requirements, involving design scripts & flows/recording process/robot configuration/testing/SMS/program delivery of TTS modification and optimization, etc.;
  • Coordinate and communicate with relevant resources of external resource pools to promote robot production or optimized solution execution;
  • Responsible for the health degree of delivered products; shorten the implementation time and the proportion of launch time; control the product delivery process reasonably; update feedback; synchronize to various business units in a timely manner;
  • Track and resolve exceptions; analyze relevant data; handle the test result of products; optimize delivery process and automated processing;
  • Collaborate with the team to complete other ad-hoc or important project deliveries, while assisting with other project issues; Engage in the formulation and implementation of plans for the operation of new products, including but not limited to the performance management and process optimization of the plans, etc.;
  • Engage in functional analysis of products; evaluate product implementation experience and effect in a timely manner; promote continuous optimization and iteration of products based on reported problems and suggestions; optimize user experience;
Qualifications and Skills Requirement
  • Bachelor's degree or equivalent experience, 1 year of relevant industry experience;
  • Experience of product operations in the technology industry, be able to grasp the Internet-related products and platforms;
  • Ability to multitask with solid organizational and time management skills, strong collaborative personality & copy editing skills, strong team coordination ability, adaptability and logical thinking;
  • Have certain experience in voice product engagement and implementation; be able to build effective connections in multi-dimensional cross-team work;
  • Proactive attitude and positive stress tolerance;
  • Demonstrated integrity, honesty and trust in work engagement, strong work ethic with respect for the code of business conduct;
  • Excellent execution, fast learner, self-driving without procrastination;
  • Agile mindset to coordinate and iterate business, continuous learning and innovation ability;

AI Rudder is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants. We regret that only shortlisted candidates will be contacted.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management
  • Industries
  • Software Development
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