Insurance Operations Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lancesoft Malaysia Full time
Job Position: Insurance Operation Specialist at Lancesoft Malaysia

The role of an Insurance Operation Specialist is crucial in providing top-notch customer service to clients, handling email correspondences, and collaborating with internal and external stakeholders for effective problem resolution.

This position involves ensuring that final outputs are of high quality and consistent with Standard Operating Procedures and Service Level Agreements assigned. Additionally, the specialist will provide testing assistance and support for new systems and tools, as well as handle ad-hoc tasks as assigned by management.

A team player is required to ensure contact center KPIs are met, which includes maintaining a positive attitude and being proactive in resolving issues. The ideal candidate should possess excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment.



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