O2C Senior Specialist
7 days ago
Wherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.
O2C Senior Specialist - CollectionApply now Job no: 574606
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Internal Finance
Office Location: Kuala Lumpur
About TMF Group
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
Key Responsibilities
- Get understanding of the credit control process.
- Analyse the ageing of the trade receivables.
- Collect the outstanding cash, send reminders to clients and call them accordingly.
- To maximize the value of third party spend for the business.
- To undertake ad-hoc functions and related duties as and when required.
Job Description:
- To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).
- Primarily focus on Regional AR collection and maintain good rapport with customers.
- Ensure collection from customers in a timely and professional manner and within credit terms.
- Maintain efficient record of collection activities.
- Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
- Interface with customers to actively resolve credit and billing issues promptly.
- Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request.
- Monitor credit accounts and report delinquent customers to management for review and action.
- Directly assists service line regarding all AR/Invoicing related process matters.
- Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
- Drive the Account Receivables weekly meetings with service line.
- Report on the progress made.
- Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always.
- Investigate on core invoicing issues to address both symptoms and root cause.
- Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.
Minimum Requirements:
- Tertiary education.
- Minimum 3 years of working experience in Credit management, Account Receivables, Debt collection with Regional or Global exposure.
- Good command of English (written and spoken).
- Comfortable with MS Office Suite (Excel and Outlook).
- Proven capability to work in a dynamic matrix.
- Multilingual speaker, relatable to APAC region; special requirement for Mandarin speaker, if possible.
Core Competencies/Attributes:
- Working independently.
- Resilient.
- Strong team player.
- Excellent sense of customer service.
- Process-oriented.
- Ability to multitask.
What's in it for you?
- Our offices are easily accessible by public transportation (LRT & Monorail).
- Flexible working arrangements.
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities so you can take your career further within TMF.
Advertised: 14 Oct 2024 Singapore Standard Time
Applications close: 30 Jun 2025 Singapore Standard Time
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