Technical Consultant

2 weeks ago

Petaling Jaya, Selangor, Malaysia Elanco Full time

At Elanco (NYSE: ELAN) – it all starts with animals

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better – join our team today

Position Description:

  1. Effective planning, execution and evaluation of EKS poultry consultation for key customers to help them achieving sustained profitability.
  2. Provide technical support and farm consultation to key customers by demonstrating the value beyond products.

Functions, Duties, Tasks:

  • Collaborate with Sales & Marketing in selecting key customers for EKS poultry and farm consultation before planning and execution.
  • Plan and execute EKS and farm consultation to meet or exceed the planned metrics – by quantity and quality.
  • Evaluate the effectiveness of KAs and farm consultation on a regular basis (at least once a year) to improve customer value and provide corrective actions to Sr. Technical Consultant Manager.
  • Subject matter expert in swine through self-study, group discussion, internal and external training, external animal health independent meetings, etc.
  • Partner with sales and marketing to ensure Elanco and its Distributors Sales Force are properly trained and have sufficient poultry health, disease and management knowledge and skills in order for them to add value when they engage their customers during field visits.
  • Partner with sales and marketing to design Product Experience Trial (PET) Protocol to ensure key customers conduct the PET properly and analyze final results.
  • Partner with marketing in providing supporting technical evidence which is of high quality – objective, credible & balanced to support promotional materials.
  • Partner with Sales & Marketing to speak or moderate technical programs in order to share his/her expertise in swine with external customers in an objective, balanced and credible manner.
  • Request to review quarterly performance with direct supervisor for peak performance achievement.
  • AE/PC - Report adverse events and product complaints as per global and local regulatory requirements.
  • Guide/coach junior technical consultants in the area of required expertise.
  • Adhere to company policies and procedures when interacting and promoting products to customers, working with integrity to protect the Elanco brand and business.

Minimum Qualification (education, experience and/or training, required certifications):

  • Bachelor's degree in Veterinarian with 2 to 5 years of experience.
  • Prior working experience in the livestock farm or similar position in the industry is preferred.

Additional Preferences:

Skills & Knowledge:

  • Good communication skills in English (both written and spoken).
  • Excellent interpersonal skills to handle sensitive and confidential information/situations and able to network effectively across groups and levels.
  • Effective leadership skills to manage several projects at one time and ensure the team meets deadlines including regional projects/initiatives.
  • Demonstrates strategic thinking capability and ability to apply good judgment across diverse/complex issues.
  • Equip CVS and CRM skills.
  • Ability in farm data analysis and include in MOFC calculation to demonstrate the best value of investment.
  • Demonstrates the ability to influence peers through day-to-day practice.
  • Ability to work under pressure and comply with strict deadlines.
  • Ability to prioritize or work with conflicting priorities.
  • Advanced knowledge of MS Excel, Word, PowerPoint.

Core Competencies:

  • Influence: Builds relationships and influences internal and external customers; Team player.
  • Accountability: Accountable for results, good multiple-tasking focus, strong follow-through and closure of matters/cases.
  • Thinking capability: Analytical, strategic, creative, good business judgment/knowledge.
  • Working Style: Persistence and stability, results orientation, high learning agility, proactive and fast response/having sense of urgency, attention to detail and adherence to guidelines.
  • Values: Respect for people, integrity and excellence.
  • Change mindset: Expected to play a key role in transformational change initiatives in the company (in merger & acquisition integration) but also need to be effective and practical in support of daily business work.
  • Personal Brand: Resourceful, assertive, self-motivated, energetic.

Other Information:

  • Travel: Mobility.
  • Location: Based in KL Central and supporting Southern/Northern.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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