Manager - Business Channel (Customer Service & Operations)
3 weeks ago
Manager - Business Channel (Customer Service & Operations)
If you are looking to excel and make a difference, take a closer look at us…
An exciting opportunity for a suitable candidate to take the challenge for the position as Customer Service Operation Manager attached to Bandar Sri Aman Branch, Sarawak, step in career for leadership skills, strategy planning and decision making.
The primary responsibility of the role includes (but is not limited to):
- Champions service performance within the branch (queue management, complaint handling, customer experience).
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
- Staff Capacity planning (staff leave administration & relief arrangements).
- Comply to Bank's internal control and procedures.
- Ensure Self-Audit Check is carried out diligently as required.
- Relief functions as and when required (BM).
- Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.
- Train and coach Tellers and Customer Service Executives.
- Represent HLB in relationship building with the community.
- Process improvement and cost down initiatives.
The successful candidate should be able to demonstrate the following selection criteria:
- Minimum Diploma/Degree Holder. SPM/STPM with related working experience.
- Service Oriented Mindset.
- Strong Cross-selling experience.
- Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II.
- Good interpersonal and communication skills.
- Strong organization and planning skills.
- Related working experience in Branch Banking Operations.
- Required Certification/Licensing: PCE (general) and PCE (life).
Realise your full potential at Hong Leong Bank by applying now.
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