Senior ServiceNow Developer
3 weeks ago
As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.
Location: Malaysia
What makes us special:
- Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
- Family-friendliness (e.g. Childcare Center, paternity and maternity)
- Diversity & Inclusion (e.g. various initiatives & communities)
- Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
- Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)
We are seeking a Senior ServiceNow Developer for the development and enhancement of our ServiceNow platform within the Corporate IT department (Global IT). You will join a dynamic team with a focus on ServiceNow and IT Service Management, driving the adoption of the ServiceNow capabilities across the organization.
Key Responsibilities:
- Participate in process and requirement gathering workshops to understand business needs.
- Identify opportunities for automation and continuous service improvement.
- Design, develop, configure, and customize ServiceNow applications and services.
- Implement new functionalities across various ServiceNow applications.
- Manage and support the full development lifecycle.
- Work with the product owner and platform architect to ensure technical governance and standardization.
- Provide assistance to junior developers and support the platform administrator with technical development, incident management, and defect resolution.
Minimum Requirements:
- Minimum of 3 years' experience in ServiceNow development, administration, or a similar ITSM platform.
- Experience with or a strong willingness to adapt to agile development methodologies.
- Bachelor's degree in computer science, technology, or a related technical field is preferred.
- Experienced with workflow design and automation.
- Ability to thrive in international and multicultural team environments.
- Fluent in both spoken and written English.
- ITIL & ServiceNow certifications are a plus.
- Experience as a Product Owner is advantageous.
- Familiarity with ServiceNow CSM, CMDB, CSDM, SPM, Demand Management, and integrations is a plus.
We look forward to receiving your complete application documents stating your earliest start date.
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