Customer Service Executive

2 days ago


Seri Kembangan, Selangor, Malaysia Hiredly X Full time

This job is about connecting with customers online, answering their questions, and keeping them engaged through messages on social media and WhatsApp. You might like this job because it combines problem-solving with creativity in marketing campaigns

Responsibilities
  • Responsible for all messages online, including Facebook, Instagram & XHS inquiries, comments, reviews, WhatsApp messages, etc.
  • Ensure high message responsiveness and customer engagement, as well as achieve the assigned target for appointments inbound via online.
  • Understand customers' concerns and provide relevant solutions and treatment recommendations online to foster appointments made.
  • Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
  • Assist on online campaigns, including idea brainstorming for social media postings and assisting for marketing campaigns if any.
  • Manage monthly reports.
Job Requirements
  • Open to fresh graduates.
  • Candidates that graduated from any background (SPM leavers/Diploma/Degree).
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