Technical Account Manager, Enterprise On-Ramp, ASEAN

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Amazon Full time
Technical Account Manager, Enterprise On-Ramp, ASEAN

Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?

Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry, where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, the technical account manager will help organizations understand best practices around cloud-based solutions, as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices, and proactively help in keeping your customer's AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed.

Key job responsibilities
  1. Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
  2. Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
  3. Assist with operational support needs for customers already using AWS
  4. Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
  5. Act as a technical liaison between customers, service engineering teams and support
  6. Effectively represent AWS within a customer's environment, and drive discussions regarding incidents, trade-offs and risk management

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us

A day in the life

As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

BASIC QUALIFICATIONS
  1. 5+ years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc.
  2. Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
  3. Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
  4. Ability to juggle tasks and projects in a fast-paced environment
  5. Strong communication skills across multiple mediums
  6. Must be able to communicate in local Thai language
PREFERRED QUALIFICATIONS
  1. Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform
  2. Experience with consulting backgrounds is a plus.
  3. Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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